Frequently asked questions about "Info & services"

You can book the bicycle space reservation at all our points of sale - with the exception of DB ticket machines - together with your ticket. You can also do this on the website or in the DB Navigator app. Simply add a bicycle under "Passenger, bicycles, BahnCards" when booking. You will then be shown connections with bike transport. 

The bicycle symbol shows you whether there are still spaces available on the ICE, IC or EC train (red bicycle symbol = bicycle spaces no longer available). You can also adjust the transfer time if you want more time to change trains with your bike.

If you already have a ticket for yourself, change the traveller from "Person" to "Bicycle" in the "Passenger, bicycles, BahnCards" selection when booking online or in the app. Alternatively, you can also contact the DB Travel Centres, DB agencies or call +49 30 2970 (For English, please press 9). You cannot buy a bicycle ticket on the train.

Do you have a BahnCard 100? Call +49 30 586020900 or contact our DB Travel Centres. You can then reserve a free bicycle space. If you have not booked a bike ticket and reservation before your trip, you cannot take your bicycle with you on the train.

Groups of 6 or more people cannot book bike tickets online. Please contact our DB sales offices or call +49 30 2970.

You can book the bicycle space reservation for your bicycle together with the bicycle ticket online and in the DB Navigator app. This is also possible for many international trains. Simply add a bicycle to the booking enquiry to see connections with bicycle transport.

The bicycle symbol shows you whether there are still spaces available on the ICE, IC or EC train (red bicycle symbol = bicycle spaces no longer available). You can also change the transfer time if you want more time to change trains with your bike.

On some international trains, the bicycle symbol is greyed out. This means that there is not enough information on the availability of bicycle transport for this connection. In this case, please contact the DB Travel Centres, DB agencies or call +49 30 2970 (Press 9 for English).
Note: There is a labelling requirement for journeys to Italy (via Austria/Brenner). See also "Do I have to label my bicycle to take it on long-distance trains?").
 

Yes, you can take folded bicycles as hand luggage free of charge - you do not need to book a bicycle ticket or bicycle space reservation.
You can store folding bikes safely in the luggage racks and multi-purpose areas. Aisles, doors and safety equipment, such as fire extinguishers, must remain clear for your own safety.

No, you do not need to label your bicycle.

Exception for journeys to Italy (via Austria / Brenner)
If you want to take your bicycle on an EC train to Italy (via Austria / Brenner), you must label your bicycle. Please print out and fill in the bicycle label. Attach it to your bicycle before travelling. The banderole is not a replacement for the bicycle ticket or bicycle space reservation.

You can take a bicycle with you on the following direct long-distance connections abroad, provided there are still spaces available.
You can also find the travel connection in the journey planner on bahn.de and in the DB Navigator app. You will also find transfer connections there. Please allow sufficient time for transfers.
To book cross-border connections by bicycle, please contact the DB Travel Centres, DB agencies or call +49 30 2970 (For English, please press 9). You cannot book cross-border connections online.

Overview of all direct connections:

Austria

• from Frankfurt via Munich, Dortmund or Saarbrücken to Graz/Klagenfurt with ÖBB Railjet trains
• from Munich to Salzburg and Vienna onwards to Budapest with ÖBB Railjet trains
• from Frankfurt, Stuttgart, Ulm and Friedrichshafen to Innsbruck with ÖBB Railjet trains
• from Hamburg, Cologne, Mainz and Nuremberg to Vienna via Passau

Belgium

• from Frankfurt via Cologne to Brussels

Czech Republic

• from Hamburg via Berlin to Prague

Denmark

• from Hamburg to Copenhagen or Aarhus
• from Flensburg to Fredericia

Italy

• from Munich across the Brenner Pass to Bolzano, Trento, Verona and Bologna
• from Frankfurt via Zurich to Milan

Luxembourg

• from Düsseldorf via Koblenz to Luxembourg

Netherlands

• from Frankfurt via Cologne to Amsterdam
• from Berlin via Stendal, Hanover, Osnabrück and Rheine to Apeldoorn and Amsterdam

Poland

• from Berlin to Warsaw
• from Berlin to Krakow and Przemysl

Switzerland

• from Berlin to Basel and Interlaken with the ICE 4
• from Hamburg via Frankfurt to Basel and Chur with the ICE 4
• from Frankfurt to Zurich and on to Milan
• from Stuttgart via Singen to Zurich
• from Munich to Zurich

Did you book your tickets online? If you do not have your bicycle ticket with the bicycle space reservation with you, you can retrieve it again online. You can do this via your customer account either on the website or in the DB Navigator app.

You can only take your bicycle on a long-distance train if you can show your ticket with bicycle space reservation during the ticket inspection.

Did you add a bicycle ticket to your ticket at a later date? Then you must present the bicycle ticket with bicycle space reservation.
 

No, you need to buy your ticket (for you as a traveller) for local trains separately from the ticket for your bicycle. Two separate bookings are currently required for this. It is not yet possible to combine the two tickets in one booking.
 

You are generally allowed to take the following types of bicycle on the train:

• A standard, single-seater bicycle with two wheels. The bicycle must be placed in the available bicycle racks. The bicycle racks can generally fit tyres with a width of 40 to 60 mm.
• A bicycle with pedal assistance from an electric motor up to 25 km/h (also called pedelecs, up to 250 watts motor power).
• A fat bike, if it fits into the bicycle mount (usually fits tyres with a width of 40 to 60 mm). Deflate the tyres if necessary. Don't forget the equipment for re-inflating the tyres later.
• A folded folding bike or children's bikes with a wheel diameter of up to 40 cm can be stored on the train as luggage. You can use luggage racks and multi-purpose areas to store them.
• You can only take a tandem, recumbent bike or tricycle on trains with a larger storage capacity. For more information, please contact the DB Travel Centre, the DB agency or call +49 30 2970.

You cannot take any models not mentioned above. This also includes bicycles that cannot be stowed safely due to their dimensions or design. You are not allowed to take bicycles that protrude into passageways and escape routes.
 

Instant cancellations are not available for BahnCards.

This does not affect the right of cancellation that applies our BahnCard 25 and 50 offerings. 

You can cancel your ticket depending on the applying conditions of your booked ticket. An exchange is not possible.

Yes. If your train was significantly delayed or cancelled, you can apply for compensation.

If your booked connection is no longer available or changed, you can use alternative connections without changing your booking. Your ticket is no longer linked to the booked connection. This does not apply for connections with mandatory reservations. 

If a delay of at least 20 minutes is expected at the destination, the journey can be continued on the same route or via a different route, the journey can be continued at a later time or a different train that does not require a reservation can be used.

In the event of train delays and cancellations of a train, your rights are regulated by law. The basis for this is Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast).

Passenger rights have applied uniformly to rail transport in Germany and Europe since 2009. You are granted the same rights with all railway companies. The regulations apply exclusively to compensation in the area of rail transport services (from S-Bahn to ICE).

There is no entitlement to compensation for delays caused by underground trains, trams, buses or taxis.

Regulation (EU) 2021/782 states that complaints must be filed within twelve months of the incident. Please assert your passenger rights within this period.

Please note that some international railway companies have different deadlines (e.g. three months). Should you submit an application later than the permitted deadline, your application may be rejected.

You will usually receive feedback from the Passenger Rights Service Centre by post or email within one month.

The actual processing time can vary from case to case and depends, among other things, on the complexity of the case in question and the general volume of applications at the Passenger Rights Service Centre.

You will receive the compensation as a bank transfer to the account specified in your application.

We can also issue a DB voucher on request. You can select this option in your passenger rights claim. The voucher is valid for 3 years.

In cases of reimbursement claims, e.g. if the journey is cancelled at the departure station or in the case of additional receipts such as taxi receipts or hotel bills, we are obliged to make a cash payment. It is not possible to issue vouchers in these cases.

Yes, in this case you can also submit your application directly to the Service Centre Passenger Rights (SC FGR). Please note the following:

• Has your train been cancelled or delayed by 60 minutes or more? In this case, your request for compensation will be processed directly by Interrail/Eurail. If you submit your claim to the SC FGR, your request may be forwarded to the Interrail/Eurail support team. Interrail/Eurail requires your e-mail address for final processing, so please include it directly in your application. This will avoid any additional requests for missing data/information. 

Alternatively, you can also apply for compensation directly from Interrail/Eurail. You can do this conveniently online at https://www.interrail.eu/de/support/delay-compensation.

• Have you incurred additional costs (e.g. for an alternative means of transport or an overnight stay) due to a cancellation of a train or a train delay? In this case, your application for a refund of these costs will be processed directly by the SC FGR.

The informal letter must contain all relevant information about the customer and the irregularity of their journey. Relevant data are:

• Your address
• Date of journey
• Description of the planned train connection
• Details of the actual itinerary
• Account details, if applicable
• Signature

Privacy statement: The personal data is collected, processed and used automatically exclusively for processing and control purposes, as well as for plausibility checks between the companies involved, unless the customer has explicitly consented to its use for customer service purposes.

The train attendants on long-distance services / regional transport attendants confirm a delay of 60 minutes or more for the train for which they are responsible by making an imprint on the form.

DB Information counter staff and staff at DB Travel Centres will confirm a delay if they can verify it on the basis of available data. The confirmation is made by affixing a bar code or stamp in the field provided on the form.

You can only apply for reimbursement of necessary expenses due to a delay (e.g. bus, taxi, hotel) from the Passenger Rights Service Centre (DB Fernverkehr AG, Servicecenter Fahrgastrechte, 60647 Frankfurt am Main, Deutschland).

In addition to the ticket or a copy of the ticket, the original receipts for the expenses incurred must be sent in.

If you are not satisfied with a decision made by the Passenger Rights Service Centre (SC FGR), please address your appeal directly to the Passenger Rights Service Centre. Your case will then be (re)examined.

Contact details Service Centre Passenger Rights:
Telephone: 030 586020920 (Germany)

Address:
DB Fernverkehr AG
Servicecenter Fahrgastrechte
60647 Frankfurt am Main

If you are not satisfied with the processing of your objection (by the SC FGR), you can contact an arbitration board.

Yes, passenger rights also apply to international journeys from abroad to Germany. Regardless of who caused the delay, the following applies to international tickets: The railway company that issued the ticket processes the delay case.

In principle, compensation claims are always processed by the railway company that issued the ticket. You can usually recognise the issuing railway company by the logo on the ticket.

Deutsche Bahn and the non-federally owned rail companies in Germany have introduced a standardised procedure for processing compensation claims.

The Service Centre for Passenger Rights (SC FGR) is the central service provider for processing compensation applications. In addition to Deutsche Bahn, numerous other railway companies have their customers' passenger rights claims processed by the SC FGR. If you would like to know exactly which railway companies these are, you can find an overview here (in german).

If you send a ticket to SC FGR from a railway company that does not participate in the joint procedure, this is not a problem. In this case, the SC FGR will of course forward your request to the relevant railway company. Tip: To shorten the processing time, it is best to contact the railway company that issued your ticket directly.

In principle, we recommend using the existing application channels such as the digital Passenger Rights Application Form or the Passenger Rights Claim Form.

However, if you use the EU application form for refunds and compensation, please follow the corresponding instructions and notes on the form. Send the completed form including all necessary tickets and supporting documents to:

Postal:

DB Fernverkehr AG
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Deutschland

or by e-mail: EUAntragFGR@deutschebahn.com | Please state the following in the subject line (if possible): Passenger rights: EU application form

Alternatively, you can also hand in the form at a DB Travel Center.

Please note the following regarding the processing of your application at the Servicecenter Fahrgastrechte:

• If you have used the German-language version of the EU application form, you will receive your reply in German. If you have used another available language version, you will receive an answer in English.
• You will usually receive the compensation as a bank transfer to the account specified in the application. Important: Payment to another account (PayPal or Apple Pay etc.) is not possible.

We can also issue a DB voucher on request. The voucher is valid for 3 years. We are obliged to make a cash payment in the event of claims for reimbursement, e.g. if the journey is cancelled at the departure station or additional receipts such as taxi receipts or hotel bills. A voucher issue is excluded in these cases.

The following applies to single tickets: if you arrive at your destination station 60 minutes or more late, you will receive compensation of 25 per cent of the fare paid for the single journey; if you arrive 120 minutes or more late, you will receive 50 per cent. For tickets for the outward and return journey, the compensation is calculated on the basis of the fare paid for the outward or return journey. If the fare for the outward and return journey is shown as a total, the compensation is calculated on the basis of half the fare paid.

The following applies to season tickets for local and long-distance transport: if you are 60 minutes or more late at your destination station, you will receive the following flat-rate compensation:

• Long-distance season tickets: 5 euros (2nd class), 7.50 euros (1st class)
• Season tickets for local transport: 1.50 euros (2nd class), 2.25 euros (1st class)
• BahnCard 100: 10 euros (2nd class), 15 euros (1st class)

In total, a maximum of 25 per cent of the value of the season ticket is compensated.

As a season ticket holder (with the exception of BahnCard 100), you can also add up several cases of delay of 20 minutes or more and submit them together. The cases of delay to be added together must be within the period of validity of the season ticket.

Please note: Compensation amounts of less than 4 euros will not be paid out.

For train selected tickets (saver fares), this train connection is cancelled in the following cases:

• in the event of an expected delay at the destination of:
  at least 20 minutes for national journeys
  at least 60 minutes for international journeys
• in the event of cancellation of a train
• in the event of a stop cancellation
• if you do not reach your connecting train
• if the train departs early due to a timetable change

Train selected cancelled means:

• For journeys with long distance tickets: You can use all DB long distance trains (ICE, IC/EC) and local trains (RE, RB, IRE, S-Bahn) with your original ticket.
• Note for the use of (super) saver tickets only valid on long-distance trains (ICE/IC/EC): To continue your journey on Westfalenbahn local trains (RE 60, RE 70 and RE 15) on the Hanover-Hamm, Hanover-Osnabrück, Rheine-Osnabrück, Hanover-Braunschweig and Emden-Münster sections, you will need an additional ticket at the local fare. You can have the costs reimbursed via the Passenger Rights Service Centre.
• For journeys with local train tickets: You can use another local train. If you are travelling on a higher-value train (e.g. IC/EC, ICE), you must purchase an additional ticket. You can have the costs reimbursed via the Passenger Rights Service Centre. This rule does not apply to significantly reduced fares (e.g. Deutschlandticket, Länder-Tickets).
• You can use a later connection of your choice (e.g. later on the same day of travel, one day later or in three weeks' time. This is possible up to one year after the original date of travel).
• For long-distance journeys, you can also take an earlier connection on the same day of travel.
• You have a free choice of travel route. The journey to the destination stated on the ticket can therefore also take a different route.
• Within Germany, you do not need an additional certificate for cancelling the train selected. However, you can have a certificate issued on explicit request (e.g. on the train, in the travel centre or at the DB Information counter).

Please note the following when travelling internationally:

• Please only select trains operated by the same carrier that you originally booked (e.g. DB, SNCF, ÖBB, etc.).
• If you have booked a train that requires a reservation (indicated by an "R" symbol on the train number in the timetable), your previous seat reservation is only valid for the train you originally booked. If you take a different train, you can book a new seat for this train yourself for a fee here on bahn.de https://www.bahn.de/angebot/zusatzticket/sitzplatzreservierung or in DB Navigator and submit the cost of your original unused seat reservation to the Passenger Rights Service Centre for a refund. Alternatively, you can obtain a new seat reservation free of charge at a DB Travel Centre.

In the event of an expected delay at the destination station

• of 20 minutes or more for national journeys
• or 60 minutes or more for international journeys

of your ticket you can:

• continue your journey on the same route or on a different route at the next opportunity
• continue the journey at a later time
• use other trains that do not require a reservation (you must first pay for any required ticket and can then have it refunded; significantly reduced fare tickets may be exempt from this)

Please note the following when travelling internationally:

• Please only select trains operated by the same carrier that you originally booked (e.g. DB, SNCF, ÖBB, etc.).
• If you have booked a train that requires a reservation (indicated by an "R" symbol on the train number in the timetable), your previous seat reservation is only valid for the train you originally booked. If you take a different train, you can book a new seat for this train yourself for a fee here on bahn.de:https://www.bahn.de/angebot/zusatzticket/sitzplatzreservierung or in DB Navigator and submit the cost of your original unused seat reservation to the Passenger Rights Service Centre for a refund. Alternatively, you can obtain a new seat reservation free of charge at a DB Travel Centre.

Tickets for train selected (e.g. Sparpreis) are automatically cancelled.

• If you have a ticket for local transport (RE, RB, IRE and S-Bahn) but would like to use a higher-value train (e.g. long-distance trains, i.e. IC/EC, ICE), you must first pay for the additional ticket required. You can then have the costs reimbursed via the Passenger Rights Service Centre. This rule does not apply to significantly reduced fares (e.g. Deutschland-Ticket, Länder-Ticket, Quer-durchs-Land-Ticket).

If an overnight stay is necessary due to a cancellation of a train or a delay, or if it is unreasonable to expect you to continue your journey on the same day, you will be reimbursed reasonable accommodation costs.

The prerequisite is that the railway company does not provide overnight accommodation and you are unable to contact the railway company for reasons for which the railway company is responsible (contacting the DB sales office, DB Information counter or staff on the train used).

If the railway company provides you with overnight accommodation, this will take precedence over any self-organised alternative. Should you nevertheless organise your own overnight accommodation in this case, you will not be entitled to reimbursement of the costs incurred.

Regulation (EU) 2021/782 (Article 19(10)) stipulates that in certain cases, railway undertakings do not have to pay compensation for delays.

On the one hand, these are exceptional circumstances, such as major natural disasters. An ordinary storm does not fall into this category. Therefore, as a rule, you will continue to receive full compensation for delays under passenger rights.

On the other hand, these are circumstances caused by the behaviour of a third party. These include, for example, trespassing on the tracks, cable theft, police operations or bomb disposal. In such cases, the railway company reserves the right not to pay compensation for delays in accordance with the regulation.

A strike is explicitly not one of the cases mentioned in the regulation. In the event of a strike, you will therefore continue to receive full compensation under passenger rights.

If you use several tickets for your journey, each ticket constitutes an independent contract of carriage. In this case, any passenger rights are not determined for the entire journey, but for each ticket separately.

The situation is different if you only have one ticket for your journey. In this case, you are entitled to compensation for the entire travel chain, even if trains from different railway companies are used.

If it is foreseeable that you will arrive at the destination printed on your ticket at least 20 minutes late, you have the following option:

• The for train selected is cancelled and you can use another train that does not require a reservation.
• The journey can be continued at the next opportunity or at a later date.
• The ticket is valid for the journey to the original destination, even with a different route alignment.

Please note: If you have a local train ticket (RE, RB, IRE and S-Bahn) but would like to use a higher-value train (e.g. long-distance trains, i.e. IC/EC, ICE), you must first pay for the additional ticket required. You can then have the costs reimbursed via the Passenger Rights Service Centre. This rule does not apply to significantly reduced fares (e.g. Deutschland-Ticket, Länder-Ticket, Quer-durchs-Land-Ticket).

In addition, if the railway company does not inform you within 100 minutes of the scheduled departure time of a delayed or cancelled train or a missed connection of the options available to you for your onward journey, you also have the right to continue your journey by other rail employees (e.g. Flixtrain, Nightjet), a long distance bus or a regional bus.

Any necessary, appropriate and reasonable costs incurred as a result will be reimbursed to you via the Passenger Rights Service Centre.

The costs for the use of a taxi, aeroplane or private pick-up will not be reimbursed in this case.

If your scheduled arrival time is between 0 a.m. and 5 a.m. and you expect a delay of at least 60 minutes at the destination station of your ticket, you will be reimbursed the cost of another means of transport up to a maximum of 120 euros.

This also applies if a train is cancelled if it is the last scheduled connection of the day and the destination station can no longer be reached by midnight without using another means of transport.

The prerequisite is that the railway company does not provide any other means of transport and that you are unable to contact the railway company for reasons for which the railway company is responsible (contacting the DB sales office, DB Information counter or staff on the train used).

If the railway company provides you with another means of transport, this has priority over a self-organised alternative. Should you nevertheless use a self-organised means of transport in this case, there is no entitlement to reimbursement of the costs for this.

In principle, passenger rights also apply to rail services operated by the rail associations (e.g. S-Bahn, RE or RB). There is no entitlement to compensation for delays caused by underground trains, trams, buses or taxis.

The associations are also free to make further arrangements.

The responsibility for handling passenger rights is regulated individually by each transport association. Holders of tickets from a transport association should enquire with the respective association about the passenger rights regulations that apply there.

You have the following options for asserting your claims:

Digitally in your customer account on bahn.de or in the DB Navigator app

To do this, the ticket for the journey for which you wish to submit your claim must have been purchased via this customer account or be stored in the customer account. The ticket on file can also be a BahnCard 100 or another season ticket.

• To submit your passenger rights claim in your customer account for single tickets: Go to the "My journeys" tab (bahn.de) or the "Travel" menu item (DB Navigator). If you are not yet logged in, do so. Select your "Past journeys". You will find your booked tickets there. Select the relevant journey for which you want to submit the application. Scroll down in the journey details and click on "Apply for compensation" (bahn.de) or click on the "Further actions" button (DB Navigator) and then "Apply for compensation". Click on the "Apply now" button to start the application. Follow the next steps.
• To submit your passenger rights claim in your customer account for your BahnCard 100 or season ticket: For a BahnCard 100, first select the "BahnCard" section in your customer account. Click on "Options" for the BahnCard for which you are applying and select "Apply for compensation". Then click on "Request compensation" in the "Passenger rights" tab and follow the next steps. If you have a season ticket, go to the menu item "Season tickets & season tickets" in your customer account. Select the corresponding season ticket for which you would like to submit a passenger rights claim. Click on "Apply for compensation" in the "Passenger rights" section.

Digitally via the order search

What you need:

• The order number of the digitally booked ticket (12 digits).
• The last name of the person who travelled.

You will find the order number:

• In the confirmation text you received after booking.
• In the confirmation e-mail you received after booking.
• Below the barcode on your ticket (PDF or printout).

After you have entered this data:

• Go to the "Passenger rights" section and click on "Submit compensation request".
• Follow the instructions.

Please note:

• You can call up your ticket anonymously via the order search if you wish.
• If you initially booked the ticket for which you want to submit a compensation claim via your customer account, please log in*. You will receive a corresponding notification. After logging in, you can apply for compensation as standard by clicking on the corresponding order in the list of trips in your customer account. Many of the required details will already have been entered.

*only applicable for private customers

With the Passenger Rights Claim Form

Alternatively, you can also apply for compensation using the Passenger Rights Claim Form. You can obtain the form from the service staff on the train, at the DB Information counter or at the DB Travel Centre. You can download the form as a PDF (see below).

Complete the form step by step. The form helps you to provide all the data required for processing and thus enables your application to be processed quickly.

Please enclose any supporting documents. We need your ticket or a copy of your ticket to process your application. If your ticket does not have a price printed on it, please also enclose proof of cost (exception: BahnCard 100).

When everything is complete, send the form and supporting documents by post to the following address:

DB Fernverkehr AG
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Germany

Alternatively, you can also hand in the documents at a DB Travel Centre or your point of sale.

If you have incurred additional costs on your journey due to a delay or cancellation of a train, you can apply for reimbursement directly with your regular passenger rights claim. This is possible both in the digital application and with the Passenger Rights Claim Form.

Procedure in the digital application in the customer account:

The following field is displayed within the digital application: "I had additional expenses due to the delay | I was unable to use my reservation". Tick this box and follow the next steps. Enter the required details for the receipts you wish to submit and upload the receipts. Please have the image or PDF files ready. Please also ensure that the receipt files are legible and complete (all receipt content must be visible, e.g. including the information in the header and footer of a receipt). If the quality/readability of the files is insufficient or the files are incomplete, this can delay processing. In this case, we would then require the original receipts, which you would have to submit by post.

For any queries, subsequent submissions or checks, please keep your original documents at least until your application has been finalised.

Procedure with the Passenger Rights Claim Form:

First fill in all the necessary information about your journey in the Passenger Rights Claim Form. Please then enclose the other supporting documents (invoices, receipts, etc.), ideally in the original, and send all documents together to the following address:

DB Fernverkehr AG
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Germany

Alternatively, you can also hand in the documents at a DB Travel Centre or your point of sale.

If reserved seats could not be allocated or allocated seats could not be kept available or could not be used due to train delays, you are entitled to a refund of the reservation fee paid. This applies to both seats and bicycle parking spaces.

Procedure in the digital application in the customer account:

To do this, first select the main ticket for your journey in your customer account and start the online application.

If you had no other disruptions (e.g. delay), enter "Delay less than 60 minutes". In the next step, a new message box will appear with the following sentence: "I had additional expenses due to the delay | I was unable to use my reservation". Tick the appropriate box here and follow the next steps.

Alternatively, you can also request a refund of the reservation fee in writing (informally). Please send your request to the following address:

DB Fernverkehr AG
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Germany

After you have submitted your application, an application confirmation will appear with your individual case ID and you will receive a confirmation of receipt by e-mail (if requested). As a rule, you will then receive feedback on your application by post or e-mail within one month.

There is currently no information on the processing status of your case in the customer account. However, you can see that a passenger rights claim has been submitted for your journey. Here you will also find your individual case ID.

The case ID is a reference number. Each passenger rights claim submitted is given a case ID that enables it to be clearly assigned.

If you submit your compensation claim digitally, you will receive your case ID immediately after submitting the claim. You can see this, for example, in the confirmation email or in the customer account for the trip itself.

The case ID is also listed in the final letter you receive from the Passenger Rights Service Centre. When making a bank transfer, this number will also be given as a reference.

No, digital tickets are not transferable. The person to whom the ticket is issued must therefore actually be present for the journey.

Online ticket
An online ticket is a ticket booked online on int.bahn.de that is provided digitally in PDF format after purchase.
During a ticket inspection on the train, you can show the online ticket either on your smartphone, tablet or printed out. You can also use most offers as a mobile phone ticket in the DB Navigator app after booking online.

After booking an online ticket, you will also receive an e-mail with a PDF attachment. This gives you a receipt for each booking that you can then submit for expense claims or tax deductions, for example.
 
Mobile phone ticket
The mobile phone ticket is a digital ticket that you use in the DB Navigator app on your smartphone or tablet.
You can book it directly in the app or buy it on int.bahn.de. When purchasing via int.bahn.de, the ticket will also be displayed directly in the app, provided you are logged in there with the same customer account. 

You can book the digital ticket from the comfort of your own home. To do so, simply search for the required connection on int.bahn.de and select the "Digital ticket" option in the booking step "Ticket & options". You will receive your booked ticket digitally as a PDF download and by e-mail. Save the PDF ticket on your laptop, tablet or smartphone to show it as a digital ticket on the train.

The ticket will also be displayed directly in the DB Navigator app if you are logged in there with the same customer account.

Retrieve ticket again later 
You can access the digital ticket again at any time via your customer account. After logging in, you can view your tickets via "My Trips" and open them again as a PDF or in the DB Navigator app, for example.

Note: You can now book the digital ticket flexibly up to 10 minutes after your long-distance train (ICE and IC/EC) has departed, even if there is a delay, on int.bahn.de or in the DB Navigator app. There is one condition: the train must travel for over 10 minutes between the station where you board and the following stop.

Digital tickets can be cancelled depending on the refund conditions of the respective ticket. 

Our best price finder is a function on int.bahn.de and in the DB Navigator app. It provides you with clear and transparent information about the ticket prices that our system finds for a specific connection. You can activate this new function by clicking the "Show best prices" box in the travel information section. After the best price finder has been activated, it displays the connections for the day you have selected, with prices listed in ascending order (if available) and grouped by time period.

Please note:

• Our system may not show prices for some connections (e.g. certain transport association tickets) in the first step even though these tickets are available on int.bahn.de. Their price may be cheaper than the prices in our best price finder. You can display the price in the next step.
• We are unable to show fares for tickets that we do not sell.

The connections are all included at the end of the list for information purposes.

The best price in the travel information section is the day's lowest fare for the selected connection. The best price for the entire day is shown in green and marked with €.

The best price is not a fixed fare or fare category. The best price finder is a new feature that lists connections with prices in ascending order (if available) and sorted by time.

Our website does not display the checkbox for activating the function if you use today's date in your search. This happens because a search containing today's date is normally used to find information, not make bookings. Also, fewer connections are normally available, and the price differences are much smaller.

The best price finder replaces the saver fare finder. It is clearer and more comprehensive. As well as displaying super saver fares, saver fares and flexible fares for long-distance transport, it also shows offers for local and international services.

On top of all this, the best price finder presents the prices in a more modern and transparent way. The best price finder is integrated into the travel information to make it easier for you to use.

Choose off-peak hours

For travelers who are not bound to specific departure times, it is advisable to select train connections in the early morning or late evening hours. If you are not tied to a specific travel day, you can choose off-peak hours and, for example, avoid traveling directly before the start or end of weekends, holidays, or public holidays. Trains are usually less crowded at those times and generally cheaper.

The demand indicator always refers to the class requested in the connection information. Second class is the default setting.

• Demand levels are visible only for DB's long-distance trains (ICE, IC, EC). Our system cannot show demand levels on other operators' trains, in particular local and regional trains.
• Our system is also unable to display information for certain other trains, in particular services operating outside of Germany.
• The demand indicator is normally shown 28 days before the day of departure. The demand indicator is not shown for connections that are more than 28 days in the future or if no data is available.

If this is the case for all connections, then the "Demand" column is not visible on your screen.

The demand indicator is based on forecasts. As a result, the actual conditions on a given train can be different to the forecast.

Additionally, the information refers to the entire train (for each travel class). Capacity utilisation can sometimes differ significantly from coach to coach, however. For example, there are usually far more seats available at the ends of the train than in the middle.

Your ticket remains restriction to a specific train. This means that you cannot catch another train with it.

We recommend booking early. This way, you will probably be able to select the seat you want. Demand can change, and if lots of people want to take a specific train, you might not be able to reserve a seat after a certain point. We therefore recommend booking as soon as possible.

We can help you order tickets and reserve seats. We can find the connections that are best for you, with as few transfers as possible and sufficient transfer times if necessary. If you need assistance when boarding, alighting or changing trains on your journey, e.g. because you use a wheelchair or are sight impaired, we will organise everything you need.

We would be happy to send you your travel documents by e-mail or leave them at a DB ticket machine at the station for you to collect.

• Service staff are available at almost 300 stations, or will travel to the indicated station to help you board, alight or change trains.
• Almost 300 stations are equipped with mobile lifts and some also have electric vehicles.
• At other stations, the respective rail company can help you board or alight.

When boarding and alighting regional trains (RE, RB, IRE) or S-Bahn trains, you can request assistance from the train crew in advance via the Mobility Service Centre.

In order to provide this service, the specified travel connection must be suitable. Stepless access to the platform is particularly important for passengers in wheelchairs. Trains must be equipped with technical boarding aids to allow access at different platform heights.

You can book your ticket yourself conveniently online under "Tickets & offers", and then download it as a PDF or load it into our DB Navigator app.
You can also book the ticket directly via the Mobility Service Centre and inform them about the assistance you require.

You can book your ticket yourself conveniently online under "Tickets & offers", and then download it as a PDF or load it into our DB Navigator app.
You can also book the ticket directly via the Mobility Service Centre and inform them about the assistance you require.

• Monitors, announcements and platform displays provide you with up-to-date information at the station (platform number, delays, etc.).
• Information boards on the platforms and in the station entrance halls provide information about the coach sequence of our trains, as well as departure and arrival timetables, for example.
• Many DB Information counters and travel centres offer inductive hearing systems for hearing aid users
• Many train stations in Germany also have a DB Travel Centre. You can buy your tickets and seat reservations there.
• Feel free to inform them about any assistance you may require. They can also advise you on the available services.

• At bahnhof.de you can search specifically for your required station and see which services and technical facilities are available there. 
• Here you can also see whether there is a DB Travel Centre at the station, as well as its opening times.
• You can also use the bahnhof.de to find out about the facilities and services available at each station.
• Lifts that are in operation are also displayed here.

Deutsche Bahn's Komfort Check-in function lets you check in for your rail journey yourself. This means that you can validate your ticket digitally and inform the train crew of where you are sitting. By doing so, your ticket will generally not be inspected during the journey, allowing you to relax. In addition, the check-in is shown on the reservation display on most trains. This will indicate to other passengers that your seat is occupied, even if you are absent for a short time.

1) Take your seat 

• Sit in the seat you have reserved or one that is available. 

1) Check in 

• In the DB Navigator app, tap on "Journeys" and select the relevant ticket (not the reservation you may have booked separately). 
• Tap the "Itinerary" tab and then the "Komfort Check-in" button for your current connection.
• Confirm your seat (if you have a reservation) or enter it manually (if you do not have a reservation) and tap "Check in now".

3) Confirmation

• A green confirmation screen will appear, indicating that your ticket has been digitally validated and no longer needs to be shown.
• If you change your seat, please use the "Change seat" button in the itinerary to update the check-in to the new seat. This will inform the train crew that you have moved to a new seat and you will generally not be inspected there either.

Note: Your ticket may still be inspected in certain cases (see question: Why was my ticket still inspected despite Komfort Check-in)?

Tips:

Did you not book the seat reservation together with the train ticket? 

• No problem. Simply link the train ticket by tapping "Use reservation". You may also need the reservation number (Res. no.) from the confirmation e-mail or the booking information (PDF).

Have you not yet saved your BahnCard in your customer account? 

• No problem. Please enter your BahnCard number manually during the check-in process and ideally save it in your customer account. The check will be carried out automatically when you check in next.

Do you want to make check-in for your next trip even easier? 

• No problem. Simply activate notifications in the DB Navigator app on your smartphone. In future, we will remind you of the Komfort Check-in function shortly before the start of your journey and you can check in with just a few clicks. 
   

To use the Komfort Check-in function, you always need a mobile device and the DB Navigator app, preferably in the latest version. Your journey must also allow the Komfort Check-in function. This requires a valid ticket, an occupied seat and a train connection that supports Komfort Check-in, among other things. 

The requirements in detail are as follows: 

1) A mobile device with an internet connection (e.g. a smartphone or laptop with a mobile data plan)

2) The current version of the DB Navigator app (alternatively: access to the ICE Portal or online at www.bahn.de/jetzt-einchecken)

3) A valid digital DB ticket (e.g. recognisable by the "Komfort Check-in" button in the itinerary for your connection) 

• Flexible, saver or super saver fare
• With and without BahnCard discount
• Up to five passengers (no dogs or bicycles)
• With or without reservation

4) Authorised travel conditions

• Train connection that supports the Komfort Check-in function (recognisable by the addition "Komfort Check-in available - please check in if possible" under the further information section in the itinerary for your journey)
• Occupied seat that supports check-in
• Correct time (function is activated shortly before departure and your ticket must not already have been inspected by the train crew)
• Journey according to the itinerary in the ticket

We activate the Komfort Check-in function shortly before the train departs. It is therefore best to check in as soon as you have taken your reserved seat or one that is available. If you check in later, your ticket may still be inspected. Once your ticket has been inspected by the train crew, you will no longer be able to use the Komfort Check-in function.

Yes, you can also check in to an unoccupied, unreserved seat without a reservation. Please also read "At which seats can I check in and what do I need to bear in mind?"

Despite Komfort Check-in, the train crew may still carry out ticket inspections to make sure that the check-in data is valid and accurate. This provides additional security and quality assurance. Here are some reasons why your ticket may still be inspected despite Komfort Check-in.

• You are not sitting in the checked-in seat.
  Check-in is linked to your seat. If you are in the aisle, bistro or another seat, the train crew will not be able to recognise your check-in. If you have moved, change your seat in the itinerary in the DB Navigator app using the "Change seat" button.
   
• Your check-in has not yet been transferred.
  It may take a few minutes before your check-in is visible on the inspection handset. Therefore, if possible, check in as soon as you have taken your reserved seat or one that is available.
   
• A random inspection.
  Train crews are also required to carry out occasional spot checks on passengers who have checked in. The system randomly selects  checked-in seats based on factors like the ticket type. Therefore, please have your ticket, a photographic ID and, if necessary, other proof of authorisation such as your BahnCard ready.

In principle, you can check in to all regular and freely available seats that do not overlap with other reservations. If you are a BahnBonus Gold or Platinum customer, you can also check in to the exclusive seating area. You can find details of seats that support Komfort Check-in below.
You can check in at any seats that meet the following criteria:

• The seats are free, i.e. not occupied by other passengers or a check-in.
• The seats are regular seats, i.e. not special seats such as those for the disabled, or seats in the bistro car or on-board restaurant.
• If you are a BahnBonus Gold or Platinum status customer, you can use seats in the exclusive BahnBonus seating area.
• The reservation display shows "ggf. freigeben" (express reservation seats) if you have reserved them.
• If the seats have already been reserved by other passengers, you can still use them if the reservation does not overlap with your journey.
• The seats are arranged facing forwards or backwards to the direction of travel. Komfort Check-in is not possible on seats arranged sideways, for example, such as those in the double-decker IC2 multi-purpose compartment.

You can use the Komfort Check-in function even if you booked your reservation separately. To do this, click on "Use reservation" when entering the coach and seat number and select the appropriate reservation. In certain situations, you must first enter the reservation number (Res. no.) to load your reservation. You will find this number either in the confirmation e-mail or in the booking information (PDF). 

Note
When using a separately booked reservation, please note that the number of passengers on the ticket determines the maximum number of people that can be checked in. This means that if you booked a ticket for one person and then reserved two seats, for example, you can only check in one person.
 

First check whether all the requirements for Komfort Check-in have been met (see: "What are the requirements for using Komfort Check-in?"). If the check-in function is still not available or does not work, there may be various reasons for this. Here are some possible reasons:

• The ticket is not in the app: Make sure that your ticket is loaded in DB Navigator and is a digital ticket. Older tickets or certain ticket types may not be compatible. Alternatively, try checking in via the ICE Portal or the website www.bahn.de/jetzt-einchecken.
• Ticket changed or cancelled: If you have changed or cancelled your ticket or reservation, Komfort Check-in is no longer possible.
• No internet: Check your internet connection and try again when you have a connection.
• Seat not available: The seat is either reserved, already checked in by another passenger or is a special seat. Check whether another seat is available.
• Function not (yet) available: The Komfort Check-in function is deactivated or not yet activated for this section of the journey. In the latter case, wait a few minutes before attempting to check in again.
• Already inspected: If your ticket has already been inspected, Komfort Check-in is no longer required.

The train crew on board only see that a passenger has checked in for a seat on a particular route. If the system suggests a ticket for a random check, the reasons for this are also displayed. Further ticket data will only be displayed if your ticket is inspected as usual.

Komfort Check-in is only valid on DB Fernverkehr AG trains and within Germany. On cross-border journeys to other European countries, Komfort Check-in is only available to a limited extent and you should expect your ticket to be inspected as normal. 
You can see whether your train or journey segment supports Komfort Check-in by the addition "Komfort Check-in available - please check in if possible" under the further information section in the itinerary for your journey.

If you change seats after check-in, please change your seat number using the "Change seat" button in your current itinerary in DB Navigator. Otherwise your ticket may be inspected by the train attendant. After the change, the new seat and carriage number will be displayed. You have to check in again every time you change seat.

The entitlement to a seat does not depend on Komfort Check-in:

• With reservation: You are entitled to your reserved seat if you take it within 15 minutes of departure. After this time, the entitlement expires and the seat can be used by other passengers.
• Without reservation: You are entitled to a seat that is not reserved if you are the first to sit in it. Therefore, please only check in once you have actually taken your seat.

No, unfortunately Komfort Check-in is currently not possible for BahnCard 100 holders, as this requires a digital ticket for a flexible, saver or super saver fare.

After checking in, the text on the reservation display automatically changes to "Belegt bis …", indicating that the seat is occupied until the displayed destination. The display is usually updated within a few seconds and remains in place until shortly before the destination. This is also the case if our train crew inspect your ticket as normal. 

Note 
The seat occupied display is not available in all trains.

If you check in without a seat reservation using the DB Navigator app, you can find the carriage and seat number using a QR code.

We will look for your lost item for up to 4 weeks and will inform you immediately if we find it.
If we were unable to find your item after 4 weeks, we will stop looking for it. Please note that we will not notify you of this.

Please submit your loss notice online as soon as possible.

You can regain possession of your item in two ways:

• You can collect it in person from the storage location. When collecting lost property in person, you must present an official identification document (e.g. identity card, passport). 
• You can have the item sent to you

In both cases we charge a handling fee. The amount depends on the type of return (collection/shipping) and the duration of storage. More information about this can be found under the section "Do I have to pay anything?" 

We charge a handling fee for sorting and storing lost property. The amount depends on the method of return (pick-up or postal delivery) and the time the item was stored at the lost & found office.

• Pick-up from a lost & found office: EUR 5 handling fee
• Pick-up from the central lost & found office in Wuppertal: EUR 15 handling fee
• Delivery by post: EUR 30 (including postage and packing)
• International shipping: For international shipping, the postage costs for the corresponding country are added to the fee of EUR 20.
• Dispatch from the lost & found office by ic:kurier:
  In particularly urgent cases, we can send you your item by ic:kurier. These parcels are dispatched immediately by courier and are delivered to you the next day at the latest, usually the same day. The current ic:kurier rates apply.

On this page you will find a list of all our lost & found offices Germany, including their opening hours. The lost & found offices are always located inside the station.

Our lost & found service is responsible for trains operated by the following rail companies:

(Information only in German)

Züge der Abellio Rail Mitteldeutschland GmbH, agilis Verkehrsgesellschaft mbH & Co. KG, agilis Eisenbahngesellschaft mbH & Co.KG und Arverio BW, DB Regio AG*, DB Fernverkehr AG, DB RegioNetz Verkehrs-GmbH Erzgebirgsbahn, DB RegioNetz Verkehrs-GmbH Kurhessenbahn, DB RegioNetz Verkehrs-GmbH SüdostBayernBahn, DB RegioNetz Verkehrs-GmbH Westfrankenbahn, Eurobahn – Keolis, Erfurter Bahn GmbH, Eurostar, HLB Hessenbahn GmbH (nur Teilnetz Südhessen-Untermain, Ländchesbahn, RE 98, RE 99, RB 24, RB 45, RB 46, RB 47, RB 48, RB 52 und Mittelhessenexpress), National Express Rail GmbH (NEX), NordBahn, NordWestBahn GmbH (NWB) – (nur Teilnetze Ostwestfalen, Weser Ems und Regio S-Bahn), RheinRuhrBahn (nur Linien RE 14; RB 31, RB 36; RE 44 und S 7), SNCF Voyages Deutschland GmbH, Start GmbH - Taunusnetz, SWEG (Nur Bahnnetzen 8a (Ortenau-S-Bahn und Hermann-Hesse-Bahn), 8b (Europabahn) und 9b (Breisgau-S-Bahn Los 2, Freiburger Y)), trans regio Deutsche Regionalbahn GmbH, WestfalenBahn GmbH, TRI Train Rental GmbH, Vias Rail GmbH, S-Bahn Dresden, S-Bahn Hamburg, S-Bahn Magdeburg, S-Bahn Mitteldeutschland, S-Bahn München, S-Bahn Rhein-Main, S-Bahn Rhein-Neckar, S-Bahn Rhein-Ruhr, S-Bahn Rostock und S-Bahn Stuttgart, Start GmbH Mitteldeutschland.

* Lost property from the rail replacement service during the general overhaul of the Hamburg–Berlin corridor from 1 August 2025 to 30 April 2026 will be handled by the bus company ecoVista. Passengers enquiring about lost items on buses can contact the ecoVista operations centre: fundsachen@ecovista.eu

If you have lost your item on another train, please contact the respective rail company.

If your lost item has an estimated value of more than EUR 15, you can report your loss online here on the page. This value limit does not apply to items with intangible value (e.g. photo albums, signed books with dedication, etc.).

You can then immediately see whether an item matching your description has been found via the DB InfraGO AG lost & found service database.

We will search for the lost item for you for four weeks and inform you as soon as the search has been successful. If we are unable to find your item after four weeks, we will stop looking for it. Please note that we will not notify you of this.

Lost property with a current market value estimated by us to be less than EUR 15 and with no recognisable intangible value is not recorded in our lost property platform.

In this case, please inquire at the lost property office at the station whether your item was handed in there.

You can find the list of lost property offices here on the page.

Go to the Forgot login details page. Enter the e-mail address you used to register.

You will receive an e-mail with a link to reset your login details. Click on the link and change your password. You will then be able to access your customer account again and can view your user name under "Login & security".

If your account has not been used within the last 24 months, your customer data will have been automatically deleted. In this case, please register again.

Verifying your e-mail address helps keep your Deutsche Bahn account secure and ensures that only users who actually have access to the specified e-mail address can register. You will need this specific e-mail address to manage your login account. Booking confirmations and PDF tickets will also be sent to this e-mail address.

1. Log in with your e-mail address and password.
2. You will find an e-mail with the subject "Confirmation code" in your inbox.
3. Enter the 6-digit confirmation code from the e-mail in the entry field on the "Confirm e-mail address" page on bahn.de or in the DB Navigator app and complete the registration.

If you do not find a new e-mail with the subject "Confirmation code", please wait a few minutes, as the sending may be delayed.

If you have not received an e-mail with the confirmation code, please check the spam folder in your inbox. Add the sender address to the list of accepted senders to avoid Deutsche Bahn e-mails being classified as spam in the future.

If you have not received an e-mail, check whether the e-mail address you entered in the login is correct. You can correct the e-mail address.

You can generate a new confirmation code beneath the code entry field. Only the most recently generated code is valid.

If the confirmation code is no longer valid, please generate a new one.

1. Log in to your DB customer account with your e-mail address and password.
2. You can easily change your e-mail address or password on bahn.de by clicking "Manage Customer Account" and going to the "Login & Security" section. In the DB Navigator app, you can do so under the "Profile" section.

You can update your e-mail address in your customer account in the "Login & security" area:

• int.bahn.de: Go to Account Manager > Username > Change
• DB Navigator: Profile > Login & Security > Change password > Change 

This e-mail address will be used for both login and bookings. We will use this e-mail address to contact you and send all booked services like tickets.

Please note that you can no longer use different e-mail addresses. Your new user name must correspond to the contact e-mail address you wish to use. It is not possible to change the e-mail address in the "Personal details" section. If you already use the desired e-mail address as a contact, you can also specify this as the user name.

The temporary blocking of accounts in the event of multiple failed login attempts is a precautionary security measure. Your access will be automatically reactivated after approx. 30 minutes. Our staff are unable to unblock your account manually.

If your account has not been reactivated yet, we can only recommend that you wait a little longer.

You can delete your customer account at any time as long as there are no outstanding orders (bookings and tickets) or ongoing contracts (e.g. BahnCard subscription).

To delete your customer account, please log in with your user name and password, and follow these steps:

DB Navigator:

1. Go to "Profile" and then "Login & security".
2. Select the option "Delete customer account".
3. Follow the instructions for deletion.

Bahn.de:

1. Click on "Manage customer account" and go to "Personal details".
2. Select the "Delete account" option at the bottom.
3. Follow the instructions for deletion.

We send a link to reset your password to the e-mail address you have provided. If you actively use several e-mail addresses, check the inbox for each of these.

If you have not received an e-mail with the link to reset your password, please make sure that the e-mail has not been filtered out as spam. Add the sender address to the list of accepted senders to prevent e-mails from us being sent to the spam folder in future.

If necessary, you can have another e-mail sent to reset your login data: Reset password

To protect your account as best as possible from unauthorised access, you should use a password that is as secure as possible.

Your password must comply with the following rules:

• At least 12 characters long
• Contains at least one capital letter
• Contains at least one lower case letter
• Contains at least one number
• Contains at least one special character
• Is not your e-mail address
• May be a maximum of 128 characters long

Further tips for a good password

Your password must not be easy to guess. Therefore, it should not have any components that can be obtained from public sources (social media, phone book, member lists), such as your name, the names of your children or your date of birth. Ideally, do not use words that are in a dictionary. Avoid common combinations such as 1234 or abcd.

You can also use a service to check whether passwords for your e-mail address have already been made public as a result of data theft (e.g. on haveibeenpwned.com). Attackers try out these passwords automatically on many websites. That is why it is particularly important to not use a password that you already use for another service, even if this is annoying. Of course, only you should know this password. Do not share it.

How am I supposed to remember that?

Here we have two tips for you:

1. To help you remember a complicated password, try the following memory trick. Think of a sentence. Then take the first letter of each word in this sentence (keeping upper and lower case) and include special characters or numbers. A "to" could therefore become a 2, an "and" could become an "&", and so on.
2. If you find it too cumbersome to memorise a password like this for every website, then use a password manager. This is an app or program that you can use to create and manage secure passwords. The most important functions are already available as free software (e.g. Keepass). Commercial providers also offer additional functions. Major consumer or computer magazines often provide a good overview of these.

Please log in with your user name and password, and go to the "Personal details" or "Means of payment" sections. Please follow the instructions there to add or change your data.

In this case, you can register for a customer account with your BahnCard number.

Simply register here.

To the step-by-step instructions (in German).

If you already participate in the BahnBonus programme, please indicate this when registering. Please use the link "Register with BahnCard or BahnBonus", which you will find above the "Register" button.

Then log in to your personal BahnBonus area. Please enter your BahnBonus number (this can be found on your BahnBonus Card - 16 digits, 708x xxxx), as well as your date of birth and a PIN, so that we can verify your identity as a BahnBonus participant.

Do you not have a PIN?

If you do not have a PIN, you can request a new one directly on this page. We will send the PIN to the e-mail address you provided when you registered for BahnBonus. If you did not enter an e-mail address when you registered for BahnBonus, you will receive your PIN by post.

We always want to provide you with easy, convenient and personal access to passenger transport services. That is why we have combined the customer information that was previously stored individually by DB Vertrieb, DB Fernverkehr and DB Regio in the existing customer account, insofar as this is necessary for the provision of the respective services. The customer account provides exactly the stored data you need, depending on the service, offer and channel. The terms of use govern the rights and obligations of the contracting parties, i.e. between the DB passenger transport companies (DB Vertrieb, DB Fernverkehr, DB Regio) and you as a customer. The terms describe the following points:

• What is the purpose of the customer account?
• What are these terms of use for?
• How do you get a customer account?
• What does the customer account offer you?
• What is the availability of the customer account?
• What happens to your data?
• How can you end your participation in the customer account?
• How is liability regulated?
• How are these terms of use changed?
• Which law is applicable and which court has jurisdiction?

You can find answers to these questions directly in the customer account terms of use

You can access the customer account via your preferred channel as usual. This can be the DB Navigator app or the website bahn.de/int.bahn.de. 

The customer account remains free of charge and you can cancel your account at any time without notice, as long as no existing contracts prevent this (such as an active BahnCard).

No, you can still use various Deutsche Bahn passenger transport services without a customer account and book tickets on next.bahn/int.bahn.de, for example.

On the following page you will find the current privacy statements for DB customer accounts.

Use of the customer account is only possible with the valid terms of use. If you do not wish to accept the customer account terms of use, you can delete your customer account. If there are still contracts in place, you must wait until their term has ended.
If you no longer log in to your account, we can automatically terminate it after 24 months of inactivity.

You will still be able to use numerous Deutsche Bahn services, such as buying a ticket, without a customer account.
Convenience functions in particular can only be offered if the data required for them is stored, however. These include things like faster booking, which requires the storage of payment data, as well as redeeming vouchers or accessing your BahnBonus loyalty points online.

If you have purchased your BahnCard with a customer account, it is automatically stored in your customer account. Alternatively, you can also add a BahnCard to your customer account at a later date.

Provided you were logged in to the DB Navigator app or bahn.de/int.bahn.de when you purchased your ticket, you can also request a cancellation or refund via your customer account. To do this, access the digital ticket via the booking history ("My last bookings"). More information on refunds and cancellations can be found in our conditions of carriage.

No, your points do not expire. But you will no longer be able to view or redeem your points online. You can of course still use the services via the service centre.

A passkey is a modern and secure login method. It replaces the password. You log in to your DB customer account with an end device such as your smartphone or laptop using biometric data such as fingerprints or facial recognition. Alternatively, you can also use a PIN.

Passkeys let you log in easily and securely. You use your fingerprint, facial recognition or your device PIN instead of a password. If a device is lost, your DB customer account remains secure and you can restore access. You can still log in with your e-mail address and password.

You can use passkeys on devices with the latest versions of most browsers like Chrome, Safari, Edge and Firefox. Passkeys are supported by iOS, MacOS, Android and Windows.

• Log in to your DB customer account with your e-mail address and password.
• Go to the "Login & security" section and open the Account Manager.
• Under "Alternative login methods", select the option to add a passkey for your device.

Your device will guide you through the next steps for setting up.

• When logging in, select "Login with passkey".
• Confirm the login on your device – for example by fingerprint, facial recognition or PIN.
• You are now logged in.

Yes. Many modern password managers support passkeys and synchronise them between your devices.

Yes. You can log in to your DB customer account at any time using your e-mail address and password.

You can manage and delete passkeys for each device in your DB customer account in the Account Manager under "Login & security".

• Check whether your device and browser support passkeys, and whether you are connected to your cloud.
• If it still does not work, you can log in to your DB customer account as usual using your e-mail address and password.

If you synchronise your devices with your cloud, you still have access to your passkeys. You can remove lost devices from your DB customer account at any time in the Account Manager under "Login & security".

You can delete your data and your customer account at any time - provided there are no outstanding orders (bookings and tickets) or current contracts (e.g. BahnCard subscription).
To delete your customer account, please log in with your user name and password. Then proceed as follows:

DB Navigator: Go to the "Login and security" area in the "Profile" menu item and then select the "Delete customer account" option. Now follow the instructions to delete your customer account.

Int.bahn.de: In the "Manage customer account" section, go to "Personal details" and then select the "Delete account" option at the bottom. Now follow the instructions to delete your customer account.