Main navigation

faq-app

Who can confirm the delay on the Passenger Rights Claim Form?

The train attendants on long-distance services / regional transport attendants confirm a delay of 60 minutes or more for the train for which they are responsible by making an imprint on the form.

DB Information counter staff and staff at DB Travel Centres will confirm a delay if they can verify it on the basis of available data. The confirmation is made by affixing a bar code or stamp in the field provided on the form.