In the event of train delays and cancellations of a train, your rights are regulated by law. The basis for this is Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast).

Passenger rights have applied uniformly to rail transport in Germany and Europe since 2009. You are granted the same rights with all railway companies. The regulations apply exclusively to compensation in the area of rail transport services (from S-Bahn to ICE).

There is no entitlement to compensation for delays caused by underground trains, trams, buses or taxis.