The following applies to single tickets: if you arrive at your destination station 60 minutes or more late, you will receive compensation of 25 per cent of the fare paid for the single journey; if you arrive 120 minutes or more late, you will receive 50 per cent. For tickets for the outward and return journey, the compensation is calculated on the basis of the fare paid for the outward or return journey. If the fare for the outward and return journey is shown as a total, the compensation is calculated on the basis of half the fare paid.

The following applies to season tickets for local and long-distance transport: if you are 60 minutes or more late at your destination station, you will receive the following flat-rate compensation:

• Long-distance season tickets: 5 euros (2nd class), 7.50 euros (1st class)
• Season tickets for local transport: 1.50 euros (2nd class), 2.25 euros (1st class)
• BahnCard 100: 10 euros (2nd class), 15 euros (1st class)

In total, a maximum of 25 per cent of the value of the season ticket is compensated.

You also have the option of adding up cases of delay of 20 minutes or more and submitting them collectively. The cases of delay to be added together must be within the period of validity of the season ticket.

Please note: Compensation amounts of less than 4 euros will not be paid out.