The case ID is a reference number. Each passenger rights claim submitted is given a case ID that enables it to be clearly assigned.

If you submit your compensation claim digitally, you will receive your case ID immediately after submitting the claim. You can see this, for example, in the confirmation email or in the customer account for the trip itself.

The case ID is also listed in the final letter you receive from the Passenger Rights Service Centre. When making a bank transfer, this number will also be given as a reference.