My lost item has been found. How do I get it back?

You can regain possession of your item in two ways:

  • You can collect it in person from the storage location. When collecting lost property in person, you must present an official identification document (e.g. identity card, passport). 
  • You can have the item sent to you

In both cases we charge a handling fee. The amount depends on the type of return (collection/shipping) and the duration of storage. More information about this can be found under the section "Do I have to pay anything?"