My lost item has been found. How do I get it back?
You can regain possession of your item in two ways:
- You can collect it in person from the storage location. When collecting lost property in person, you must present an official identification document (e.g. identity card, passport).
- You can have the item sent to you
In both cases we charge a handling fee. The amount depends on the type of return (collection/shipping) and the duration of storage. More information about this can be found under the section "Do I have to pay anything?"