Frequently asked questions about "Lost & found service"

We will look for your lost item for up to 4 weeks and will inform you immediately if we find it.
If we were unable to find your item after 4 weeks, we will stop looking for it. Please note that we will not notify you of this.

Please submit your loss notice online as soon as possible.

You can regain possession of your item in two ways:

• You can collect it in person from the storage location. When collecting lost property in person, you must present an official identification document (e.g. identity card, passport). 
• You can have the item sent to you

In both cases we charge a handling fee. The amount depends on the type of return (collection/shipping) and the duration of storage. More information about this can be found under the section "Do I have to pay anything?" 

We charge a handling fee for sorting and storing lost property. The amount depends on the method of return (pick-up or postal delivery) and the time the item was stored at the lost & found office.

• Pick-up from a lost & found office: EUR 5 handling fee
• Pick-up from the central lost & found office in Wuppertal: EUR 15 handling fee
• Delivery by post: EUR 30 (including postage and packing)
• International shipping: For international shipping, the postage costs for the corresponding country are added to the fee of EUR 20.
• Dispatch from the lost & found office by ic:kurier:
  In particularly urgent cases, we can send you your item by ic:kurier. These parcels are dispatched immediately by courier and are delivered to you the next day at the latest, usually the same day. The current ic:kurier rates apply.

On this page you will find a list of all our lost & found offices Germany, including their opening hours. The lost & found offices are always located inside the station.

Our lost & found service is responsible for trains operated by the following rail companies:

(Information only in German)

Züge der Abellio Rail Mitteldeutschland GmbH, agilis Verkehrsgesellschaft mbH & Co. KG, agilis Eisenbahngesellschaft mbH & Co.KG und Arverio BW, DB Regio AG*, DB Fernverkehr AG, DB RegioNetz Verkehrs-GmbH Erzgebirgsbahn, DB RegioNetz Verkehrs-GmbH Kurhessenbahn, DB RegioNetz Verkehrs-GmbH SüdostBayernBahn, DB RegioNetz Verkehrs-GmbH Westfrankenbahn, Eurobahn – Keolis, Erfurter Bahn GmbH, Eurostar, HLB Hessenbahn GmbH (nur Teilnetz Südhessen-Untermain, Ländchesbahn, RE 98, RE 99, RB 24, RB 45, RB 46, RB 47, RB 48, RB 52 und Mittelhessenexpress), National Express Rail GmbH (NEX), NordBahn, NordWestBahn GmbH (NWB) – (nur Teilnetze Ostwestfalen, Weser Ems und Regio S-Bahn), RheinRuhrBahn (nur Linien RE 14; RB 31, RB 36; RE 44 und S 7), SNCF Voyages Deutschland GmbH, Start GmbH - Taunusnetz, SWEG (Nur Bahnnetzen 8a (Ortenau-S-Bahn und Hermann-Hesse-Bahn), 8b (Europabahn) und 9b (Breisgau-S-Bahn Los 2, Freiburger Y)), trans regio Deutsche Regionalbahn GmbH, WestfalenBahn GmbH, TRI Train Rental GmbH, Vias Rail GmbH, S-Bahn Dresden, S-Bahn Hamburg, S-Bahn Magdeburg, S-Bahn Mitteldeutschland, S-Bahn München, S-Bahn Rhein-Main, S-Bahn Rhein-Neckar, S-Bahn Rhein-Ruhr, S-Bahn Rostock und S-Bahn Stuttgart, Start GmbH Mitteldeutschland.

* Lost property from the rail replacement service during the general overhaul of the Hamburg–Berlin corridor from 1 August 2025 to 30 April 2026 will be handled by the bus company ecoVista. Passengers enquiring about lost items on buses can contact the ecoVista operations centre: fundsachen@ecovista.eu

If you have lost your item on another train, please contact the respective rail company.

If your lost item has an estimated value of more than EUR 15, you can report your loss online here on the page. This value limit does not apply to items with intangible value (e.g. photo albums, signed books with dedication, etc.).

You can then immediately see whether an item matching your description has been found via the DB InfraGO AG lost & found service database.

We will search for the lost item for you for four weeks and inform you as soon as the search has been successful. If we are unable to find your item after four weeks, we will stop looking for it. Please note that we will not notify you of this.

Lost property with a current market value estimated by us to be less than EUR 15 and with no recognisable intangible value is not recorded in our lost property platform.

In this case, please inquire at the lost property office at the station whether your item was handed in there.

You can find the list of lost property offices here on the page.