If reserved seats could not be allocated or allocated seats could not be kept available or could not be used due to train delays, you are entitled to a refund of the reservation fee paid. This applies to both seats and bicycle parking spaces.

Procedure in the digital application in the customer account:

To do this, first select the main ticket for your journey in your customer account and start the online application.

If you had no other disruptions (e.g. delay), enter "Delay less than 60 minutes". In the next step, a new message box will appear with the following sentence: "I had additional expenses due to the delay | I was unable to use my reservation". Tick the appropriate box here and follow the next steps.

Alternatively, you can also request a refund of the reservation fee in writing (informally). Please send your request to the following address:

DB Dialog GmbH
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Germany