Notes on our information on accessibility
DB Fernverkehr AG, which is part of the Deutsche Bahn Group, has made some adjustments and improvements to ensure compliance with the German Accessibility Reinforcement Act ("BFSG"), which transposes the European Accessibility Act (EU Directive 2019/882) into German law, and with the German regulation on accessibility requirements for products and services under the BFSG ("BFSGV").
As the largest provider of mobility services in Germany, Deutsche Bahn has a duty to society as a whole, and we are committed to ensuring that everyone has equal access to our information and digital services.
In terms of technical accessibility requirements, we strive, in line with the harmonised European EN 301 549 standard, for Level AA conformance with the most recent Web Content Accessibility Guidelines (WCAG 2.2).
This application largely complies with the success criteria in the most recent WCAG.
We carry out continual reviews and self-assessments of this application and make continual improvements to it to comply with applicable requirements. Despite our best efforts, users may still encounter non-accessible components.
The services we provide
On www.bahn.de, DB Fernverkehr AG offers a wide range of services related to planning, booking and obtaining information about passenger transport. The website provides users with information about travel connections and services, and lets them buy digital tickets.
The services on www.bahn.de are provided based on information and functions made available to all users. The website is designed to be accessible to anyone who wishes to use it: it can be accessed with the help of assistive technologies without information being lost.
A key factor in making www.bahn.de accessible is that it fully supports the use of assistive technologies to access and navigate on the website. Interactive elements are emphasised visually. Website content is compatible with screen readers and braille displays.
We offer alternatives to visual presentation of information, such as alternative text for photographs and videos. Users can also zoom in and out on website content from their browsers. The website does not have any flashing content that could trigger photosensitive seizures. Animations can be turned off. Support for audio content includes alternatives such as subtitles and text versions of the content.
The structure and content of www.bahn.de also ensure cognitive accessibility. The content is clear and easy to understand, with clearly labelled links and clearly worded headings. The website has a function that checks input errors in forms, etc., allowing users to correct them.
We have reviewed the way our passenger transport planning, booking and information services are presented to ensure they comply with accessibility requirements under the BFSG and BFSGV.
Independent specialists have carried out accessibility tests, including tests with screen readers and tests of keyboard accessibility. We are also in ongoing dialogue with disabled people to obtain feedback about their experience with our website.
Contact the market surveillance centre
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF)
(Market Surveillance Body of the Federal States for the Accessibility of Products and Services "MLBF")
Updates to this information on accessibility
This information was last updated on 28 June 2025.