If it is foreseeable that you will arrive at the destination printed on your ticket at least 20 minutes late, you have the following option:

• The for train selected is cancelled and you can use another train that does not require a reservation.
• The journey can be continued at the next opportunity or at a later date.
• The ticket is valid for the journey to the original destination, even with a different route alignment.

Please note: If you have a local train ticket (RE, RB, IRE and S-Bahn) but would like to use a higher-value train (e.g. long-distance trains, i.e. IC/EC, ICE), you must first pay for the additional ticket required. You can then have the costs reimbursed via the Passenger Rights Service Centre. This rule does not apply to significantly reduced fares (e.g. Deutschland-Ticket, Länder-Ticket, Quer-durchs-Land-Ticket).

In addition, if the railway company does not inform you within 100 minutes of the scheduled departure time of a delayed or cancelled train or a missed connection of the options available to you for your onward journey, you also have the right to continue your journey by other rail employees (e.g. Flixtrain, Nightjet), a long distance bus or a regional bus.

Any necessary, appropriate and reasonable costs incurred as a result will be reimbursed to you via the Passenger Rights Service Centre.

The costs for the use of a taxi, aeroplane or private pick-up will not be reimbursed in this case.