Who can I contact if I disagree with a decision made by the Passenger Rights Service Centre?

Question

Accepted Answer

If you are not satisfied with a decision made by the Passenger Rights Service Centre (SC FGR), please address your appeal directly to the Passenger Rights Service Centre. Your case will then be (re)examined.

Contact details Service Centre Passenger Rights:
Telephone: 030 586020920 (Germany)

Address:
DB Dialog GmbH
Servicecenter Fahrgastrechte
60647 Frankfurt am Main

If you are not satisfied with the processing of your objection (by the SC FGR), you can contact an arbitration board.