What do I need to bear in mind when using the EU application form for refunds and compensation?

In principle, we recommend using the existing application channels such as the digital Passenger Rights Application Form or the Passenger Rights Claim Form.

However, if you use the EU application form for refunds and compensation, please follow the corresponding instructions and notes on the form. Send the completed form including all necessary tickets and supporting documents to:

Postal:

DB Dialog GmbH
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Deutschland

or by e-mail: kundendialog@bahn.de | Please state the following in the subject line (if possible): Passenger rights: EU application form

Alternatively, you can also hand in the form at a DB Travel Center.

Please note the following regarding the processing of your application at the Servicecenter Fahrgastrechte:

• If you have used the German-language version of the EU application form, you will receive your reply in German. If you have used another available language version, you will receive an answer in English.
• You will usually receive the compensation as a bank transfer to the account specified in the application. Important: Payment to another account (PayPal or Apple Pay etc.) is not possible.

We can also issue a DB voucher on request. The voucher is valid for 3 years. We are obliged to make a cash payment in the event of claims for reimbursement, e.g. if the journey is cancelled at the departure station or additional receipts such as taxi receipts or hotel bills. A voucher issue is excluded in these cases.