How can I apply for compensation?

Question

Accepted Answer

You have the following options for asserting your claims:

Digitally in your customer account on bahn.de or in the DB Navigator app

To do this, the ticket for the journey for which you wish to submit your claim must have been purchased via this customer account or be stored in the customer account. The ticket on file can also be a BahnCard 100 or another season ticket.

To submit your passenger rights claim in your customer account for single tickets: Go to the "My journeys" tab (bahn.de) or the "Travel" menu item (DB Navigator). If you are not yet logged in, do so. Select your "Past journeys". You will find your booked tickets there. Select the relevant journey for which you want to submit the application. Scroll down in the journey details and click on "Apply for compensation" (bahn.de) or click on the "Further actions" button (DB Navigator) and then "Apply for compensation". Click on the "Apply now" button to start the application. Follow the next steps.
To submit your passenger rights claim in your customer account for your BahnCard 100 or season ticket: For a BahnCard 100, first select the "BahnCard" section in your customer account. Click on "Options" for the BahnCard for which you are applying and select "Apply for compensation". Then click on "Request compensation" in the "Passenger rights" tab and follow the next steps. If you have a season ticket, go to the menu item "Season tickets & season tickets" in your customer account. Select the corresponding season ticket for which you would like to submit a passenger rights claim. Click on "Apply for compensation" in the "Passenger rights" section.

With the Passenger Rights Claim Form

Alternatively, you can also apply for compensation using the Passenger Rights Claim Form. You can obtain the form from the service staff on the train, at the DB Information counter or at the DB Travel Centre. You can download the form as a PDF (see below).

Complete the form step by step. The form helps you to provide all the data required for processing and thus enables your application to be processed quickly.

Please enclose any supporting documents. We need your ticket or a copy of your ticket to process your application. If your ticket does not have a price printed on it, please also enclose proof of cost (exception: BahnCard 100).

When everything is complete, send the form and supporting documents by post to the following address:

DB Dialog GmbH
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Germany

Alternatively, you can also hand in the documents at a DB Travel Centre or your point of sale.