How can I delete my data or my customer account?

You can delete your customer account at any time as long as there are no outstanding orders (bookings and tickets) or ongoing contracts (e.g. BahnCard subscription).

To delete your customer account, please log in with your user name and password, and follow these steps:

DB Navigator:

1. Go to "Profile" and then "Login & security".
2. Select the option "Delete customer account".
3. Follow the instructions for deletion.

Bahn.de:

1. Click on "Manage customer account" and go to "Personal details".
2. Select the "Delete account" option at the bottom.
3. Follow the instructions for deletion.