It is not possible to exchange booked tickets. However, you can cancel your purchased tickets and book a new trip.
Instant ticket cancellation
If you buy a ticket via int.bahn.de or the DB Navigator app, you can cancel it free of charge within a period of 3 hours (180 minutes) after purchase, in addition to the specific offer's terms and conditions. You can only cancel up to one day before the first day of validity. Payment will be refunded in full.
Details: regular ticket cancellation process
Refunds due to delayed or cancelled trains
If the train is expected to arrive at the destination with a delay of at least 60 minutes, you have the following options:
- Withdraw from the journey and have the full fare refunded
- Have the unused portion reimbursed if you have only travelled part of the booked route
- Be reimbursed for the portion already used and the unused portion if you have broken off the journey and returned to the station of departure
If you choose to withdraw from the journey, the refund will be paid exclusively via bank transfer. It is not possible to issue a voucher in this case.
Super saver fare tickets
Super saver fare tickets are excluded from exchange and cancellation.
Exception: instant cancellation of 3 hours (180 minutes) after booking.
You can cancel your saver fare ticket online or via the DB Navigator app if you booked it via int.bahn.de or the app.
The value of the ticket, minus a processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product.
Note: In the case of saver fare tickets for return journeys, the first day of validity refers to the day of the outbound journey.
Charges
Saver fare tickets
- Up to one day before the first day of validity: cancellation fee of EUR 10, refund issued in the form of a voucher
- Cancellation is no longer possible from the first day of validity.
Saver fare Europe tickets
- Up to one day before the first day of validity: cancellation fee of EUR 10, refund issued in the form of a voucher
- Cancellation is no longer possible from the first day of validity.
Passenger rights
Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:
- Continue your journey at the next possible opportunity using either the same route or a different one.
- Continue your journey at a later point in time if this reduces the delay in arriving at your destination station.
- Use a different train that does not require a reservation
Did you purchase your ticket from a ticket machine, by calling the travel service, at a DB Travel Centre or DB agency? Please present your ticket at a DB Travel Centre if you want to cancel it.
If your ticket also includes a compulsory reservation, e.g. for the night train, you must bring the corresponding seat reservation with you in addition to the ticket.
Group saver fare tickets booked online
- Cancellation for the entire group is possible up to seven days before departure for a fee of EUR 19 per group ticket.
- No cancellation/exchange for individual travellers in the group.
Bookings made via your local DB sales point or by phone
Cancellation for the entire group
- 14 or more days before the selected day of travel: free cancellation/exchange. No exchange afterwards.
- Between 13 days and one day before departure: cancellation for the entire group is possible for a fee of EUR 5 per person and ticket.
Cancellation for individual passengers
- 14 or more days before the selected day of travel: free cancellation.
- Between 13 days and one day before departure: cancellation is possible for a fee of EUR 5 per person. The remaining group must consist of at least six people.
Flexible fare/flexible fare Europe/standard fare ticket (booked online or on mobile phone)
Did you book your flexible fare or standard fare ticket either on int.bahn.de or in the DB Navigator app?
- If so, you can cancel the ticket online or in the DB Navigator app.
- The price of the ticket, minus a processing fee where applicable, will be reimbursed to you.
- The refund will be made to the payment method you used to book the ticket.
Fees
Cancellation of tickets for local transport (DB Regio, transport associations, non-DB rail companies/shipping companies)
- Before the first day of validity: free of charge
- From the first day of validity: EUR 19 per ticket
Cancellation and exchange of tickets for long-distance services (ICE, IC/EC)
- Until one day before the first day of validity of the outward journey: free of charge
- From the first day of validity of the outward journey: EUR 30 per ticket
The validity period is printed on your ticket.
Deadlines
You can submit flexible fare and standard fare tickets for reimbursement up to six months after the ticket's validity period has expired.
What if your travel plans change?
The flexible fare does not restrict you to a specific train. Simply take the train that suits you best on the day your ticket is valid.
These tickets are excluded from exchanges and cancellations.
These tickets are excluded from exchanges and cancellations.
The general terms and conditions of the individual offers apply. Most special offers are excluded from exchange and cancellation.
Details on exchanging or cancelling seat reservations
The tariff excludes re-reservation of seats on long-distance services. This also applies to compulsory reservations (e.g. TGV)
If reserved seats could not be allocated, if allocated seats could not be held ready or if you were unable to use them due to a delay, you are entitled to a refund of the reservation fee paid.
You can also apply for a refund of the reservation fee informally at the Passenger Rights Service Centre, 60647 Frankfurt.