Exchanging or cancelling tickets or reservations

Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:

• Continue your journey at the next possible opportunity using either the same route or a different one
• Continue your journey at a later point in time if this reduces the delay in arriving at your destination station
• Use a different train that does not require a reservation

This does not apply to trains which require mandatory reservations, e.g. night trains.

Using a more expensive train
If you have a ticket for use on a local transport service (RE, RB, IRE, S-Bahn) but want to use a more expensive service (e.g. long-distance train such as an IC/EC or ICE), you can do so if you buy the necessary ticket or pay the difference/surcharge. You can then claim back the costs under your passenger rights.

This option is not available for tickets with substantial discounts (e.g. a weekend ticket for Germany, a regional day ticket).

Refunds
Please apply for your compensation under passenger rights online via your customer account in DB Navigator or on int.bahn.de. Simply download, complete and sign the passenger rights form, then send it to the address indicated on the form.
Important: Make sure you enclose your original ticket or a copy of your season ticket/BahnCard 100. We regret that we are otherwise unable to pay any compensation.

Super saver fare tickets are excluded from exchange and cancellation.

Exception: instant cancellation up to 12 hours after booking.

You can cancel your saver fare ticket online or via the DB Navigator app if you booked it via int.bahn.de or the app.
The value of the ticket, minus a processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product.

Note: In the case of saver fare tickets for return journeys, the first day of validity refers to the day of the outbound journey.

Charges

Saver fare tickets

• Up to one day before the first day of validity: cancellation fee of EUR 10, refund issued in the form of a voucher
• Cancellation is no longer possible from the first day of validity.

Saver fare Europe tickets

• Up to one day before the first day of validity: cancellation fee of EUR 10, refund issued in the form of a voucher
• Cancellation is no longer possible from the first day of validity.

Passenger rights

Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:

• Continue your journey at the next possible opportunity using either the same route or a different one.
• Continue your journey at a later point in time if this reduces the delay in arriving at your destination station.
• Use a different train that does not require a reservation

More about your passenger rights

Did you purchase your ticket from a ticket machine, by calling the travel service, at a DB Travel Centre or DB agency? Please present your ticket at a DB Travel Centre if you want to cancel it.

If your ticket also includes a compulsory reservation, e.g. for the night train, you must bring the corresponding seat reservation with you in addition to the ticket.

Group saver fare tickets booked online

• Cancellation for the entire group is possible up to seven days before departure for a fee of EUR 19 per group ticket.
• No cancellation/exchange for individual travellers in the group.

 

Bookings made via your local DB sales point or by phone

Cancellation for the entire group

• 14 or more days before the selected day of travel: free cancellation/exchange. No exchange afterwards.
• Between 13 days and one day before departure: cancellation for the entire group is possible for a fee of EUR 5 per person and ticket.

Cancellation for individual passengers

• 14 or more days before the selected day of travel: free cancellation.
• Between 13 days and one day before departure: cancellation is possible for a fee of EUR 5 per person. The remaining group must consist of at least six people.

You can cancel your flexible fare or normal fare ticket online or via the DB Navigator app if you booked it via int.bahn.de or the app.

The value of the ticket, minus a processing fee, will be refunded to the means of payment you used to buy the ticket.

Charges

Cancellation in local transport (DB Regio, transport associations, NE/SEE)

Before the 1st day of validity: free of charge

From the 1st day of validity: 19 euros per ticket

Cancellation & exchange on long-distance services (ICE, IC/EC)

Up to 8 days before the 1st day of validity of the outward journey: free of charge

7 to 1 day before the 1st day of validity of the outward journey: 10 euros per ticket

From the 1st day of validity of the outward journey: 30 euros per ticket

The validity period is printed on your ticket.
Postage cannot be refunded.

Deadlines

You can submit flexible fare or normal fare tickets for reimbursement within these deadlines:

• For journeys within Germany up to six months after expiry of your ticket's validity period
• For cross-border journeys up to one month after expiry of the ticket's validity period

 
Changes to your travel plans?
The flexible fare does not restrict you to a specific train. Simply take the train that suits you best on the day your ticket is valid.

These tickets are excluded from exchanges and cancellations.

These tickets are excluded from exchanges and cancellations.

The general terms and conditions of the individual offers apply. Most special offers are excluded from exchange and cancellation.

If you booked a ticket on  www.international-bahn.de and want to call it up again or cancel your booking in line with the applicable terms and conditions, simply go to www.international-bahn.de/de/ordersearch.

If you want to change a booking in line with the applicable terms and conditions, please contact the relevant service centre and have your order number (must begin with "MCP-") to hand. You can find this number in the e-mail confirming your booking.

Service centre telephone number: +49 61 729-13731 (costs depend on the provider)

E-mail: service-international@bahn.de

Times:
8:00 am - 8:00 pm on Monday-Friday; 10:00 am - 5:00 pm on Saturday, Sunday and public holidays.

The tariff excludes re-reservation of seats on long-distance services. This also applies to compulsory reservations (e.g. TGV)

If reserved seats could not be allocated, if allocated seats could not be held ready or if you were unable to use them due to a delay, you are entitled to a refund of the reservation fee paid.

You can also apply for a refund of the reservation fee informally at the Passenger Rights Service Centre, 60647 Frankfurt.