If you have incurred additional costs on your journey due to a delay or cancellation of a train, you can apply for reimbursement directly with your regular passenger rights claim. This is possible both in the digital application and with the Passenger Rights Claim Form.

Procedure in the digital application in the customer account:

The following field is displayed within the digital application: "I had additional expenses due to the delay | I was unable to use my reservation". Tick this box and follow the next steps. Enter the required details for the receipts you wish to submit and upload the receipts. Please have the image or PDF files ready. Please also ensure that the receipt files are legible and complete (all receipt content must be visible, e.g. including the information in the header and footer of a receipt). If the quality/readability of the files is insufficient or the files are incomplete, this can delay processing. In this case, we would then require the original receipts, which you would have to submit by post.

For any queries, subsequent submissions or checks, please keep your original documents at least until your application has been finalised.

Procedure with the Passenger Rights Claim Form:

First fill in all the necessary information about your journey in the Passenger Rights Claim Form. Please then enclose the other supporting documents (invoices, receipts, etc.), ideally in the original, and send all documents together to the following address:

DB Dialog GmbH
Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Germany

Alternatively, you can also hand in the documents at a DB Travel Centre or your point of sale.