Why were terms of use introduced for the customer account?

We always want to provide you with easy, convenient and personal access to passenger transport services. That is why we have combined the customer information that was previously stored individually by DB Vertrieb, DB Fernverkehr and DB Regio in the existing customer account, insofar as this is necessary for the provision of the respective services. The customer account provides exactly the stored data you need, depending on the service, offer and channel. The terms of use govern the rights and obligations of the contracting parties, i.e. between the DB passenger transport companies (DB Vertrieb, DB Fernverkehr, DB Regio) and you as a customer. The terms describe the following points:

• What is the purpose of the customer account?
• What are these terms of use for?
• How do you get a customer account?
• What does the customer account offer you?
• What is the availability of the customer account?
• What happens to your data?
• How can you end your participation in the customer account?
• How is liability regulated?
• How are these terms of use changed?
• Which law is applicable and which court has jurisdiction?

You can find answers to these questions directly in the customer account terms of use