What is the service like at smaller stations?

When boarding and alighting regional trains (RE, RB, IRE) or S-Bahn trains, you can request assistance from the train crew in advance via the Mobility Service Centre.

In order to provide this service, the specified travel connection must be suitable. Stepless access to the platform is particularly important for passengers in wheelchairs. Trains must be equipped with technical boarding aids to allow access at different platform heights.