After you have submitted your application, an application confirmation will appear with your individual case ID and you will receive a confirmation of receipt by e-mail (if requested). As a rule, you will then receive feedback on your application by post or e-mail within one month.

There is currently no information on the processing status of your case in the customer account. However, you can see that a passenger rights claim has been submitted for your journey. Here you will also find your individual case ID.