You will receive the compensation as a bank transfer to the account specified in your application.

We can also issue a DB voucher on request. You can select this option in your passenger rights claim. The voucher is valid for 3 years.

In cases of reimbursement claims, e.g. if the journey is cancelled at the departure station or in the case of additional receipts such as taxi receipts or hotel bills, we are obliged to make a cash payment. It is not possible to issue vouchers in these cases.