What do I do if my train is cancelled or is expected to be significantly delayed at the destination station?

In the event of an expected delay at the destination station

• of 20 minutes or more for national journeys
• or 60 minutes or more for international journeys

of your ticket you can:

• continue your journey on the same route or on a different route at the next opportunity
• continue the journey at a later time
• use other trains that do not require a reservation (you must first pay for any required ticket and can then have it refunded; significantly reduced fare tickets may be exempt from this)

Please note the following when travelling internationally:

• Please only select trains operated by the same carrier that you originally booked (e.g. DB, SNCF, ÖBB, etc.).
• If you have booked a train that requires a reservation (indicated by an "R" symbol on the train number in the timetable), your previous seat reservation is only valid for the train you originally booked. If you take a different train, you can book a new seat for this train yourself for a fee here on bahn.de:https://www.bahn.de/angebot/zusatzticket/sitzplatzreservierung or in DB Navigator and submit the cost of your original unused seat reservation to the Passenger Rights Service Centre for a refund. Alternatively, you can obtain a new seat reservation free of charge at a DB Travel Centre.

Tickets for train selected (e.g. Sparpreis) are automatically cancelled.

• If you have a ticket for local transport (RE, RB, IRE and S-Bahn) but would like to use a higher-value train (e.g. long-distance trains, i.e. IC/EC, ICE), you must first pay for the additional ticket required. You can then have the costs reimbursed via the Passenger Rights Service Centre. This rule does not apply to significantly reduced fares (e.g. Deutschland-Ticket, Länder-Ticket, Quer-durchs-Land-Ticket).