Can I request a cancellation or refund for a ticket in my customer account?

Provided you were logged in to the DB Navigator app or bahn.de/int.bahn.de when you purchased your ticket, you can also request a cancellation or refund via your customer account. To do this, access the digital ticket via the booking history ("My last bookings"). More information on refunds and cancellations can be found in our conditions of carriage.