Info & services

Here you will find everything you need to know about your booking and your journey. Find information about changing or cancelling your ticket and about your passenger rights as well as construction sites and accessible travel.

Ticket booking

Best price finder

Find cheap ticket prices for your chosen trains.

DB Navigator app

The perfect travel companion: tickets, coach sequence information, Komfort Check-in and more – all in one app!

The digital ticket on your phone or PC

Mobile phone ticket or online ticket: Find out the differences and advantages and how you can book them.

Travel information

Our travel information shows you how to get from A to B with your desired train.

Payment options

Direct debit, credit card, Apple Pay, Bovoyo or PayPal: how to pay on int.bahn.de and in the DB Navigator app.

Customer account

Your customer account with Deutsche Bahn.

Around the journey

Seat availability

Check online how busy your train is likely to be before you book.

Komfort Check-in

The Komfort Check-in service is available to those travelling with flexible, saver and super saver fares in Germany on the ICE or on selected IC trains.

Lost & found service

Have you forgotten, lost or found something on the train? Report your find or loss online here.

Good to know

Construction sites 2024

Overview of major construction sites on long-distance services and timetable adjustments as well as background information.

Passenger rights

Find out what you are entitled to in the event of a delay or train cancellation and apply for compensation here using the form.

Ticket changes and cancellation

Change or cancel your tickets and reservations – we tell you how to do it and what to remember.

Buy and redeem DB vouchers

Buy a DB gift voucher

Valid immediately and for 5 years
Worth 10, 20, 50 or 100 euros
Redeemable anywhere
7-digit code

Redeem vouchers

7- or 16-digit code
Issued e.g. as a gesture of goodwill, for canceling a saver fare or a promotion
Redeemable everywhere

Accessible travel

The Mobility Service Centre (MSC)

The Mobility Service Centre organises any assistance you may require when boarding, alighting or getting around the train, such as a lift for your wheelchair. We can also answer questions about suitable trains, accessibility at stations and minimum transfer times.