Accessible travel

Our services for passengers with reduced mobility.

The Mobility Service Centre (MSC)

The Mobility Service Centre organises any assistance you may require when boarding, alighting or getting around the train, such as a lift for your wheelchair. We can also answer questions about suitable trains, accessibility at stations and minimum transfer times.

How to contact the Mobility Service Centre (MSC)

Monday - Friday: 6:00 am to 10:00 pm
Saturday, Sunday and national public holidays 8:00 am to 8:00 pm

We recommend that you book this service no later than 8:00 pm on the day before your trip, so that you can complete your journey according to plan. If you are travelling abroad, please contact us at least 24 hours in advance.


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Service for boarding, alighting and changing all local and long-distance trains:

Information about smaller stations with little or no service staff on site

You can reserve a seat for your journey online.