The Mobility Service Centre (MSC)
The Mobility Service Centre organises any assistance you may require when boarding, alighting or getting around the train, such as a lift for your wheelchair. We can also answer questions about suitable trains, accessibility at stations and minimum transfer times.
How to contact the Mobility Service Centre (MSC)
- E-mail: msz@deutschebahn.com
- Phone: +49 30 65212888
Monday - Friday: 6:00 am to 10:00 pm
Saturday, Sunday and national public holidays 8:00 am to 8:00 pm
We recommend that you book this service no later than 8:00 pm on the day before your trip, so that you can complete your journey according to plan. If you are travelling abroad, please contact us at least 24 hours in advance.
FAQ about the Mobility Service Center
We can help you order tickets and reserve seats. We can find the connections that are best for you, with as few transfers as possible and sufficient transfer times if necessary. If you need assistance when boarding, alighting or changing trains on your journey, e.g. because you use a wheelchair or are sight impaired, we will organise everything you need.
We would be happy to send you your travel documents by e-mail or leave them at a DB ticket machine at the station for you to collect.
- Service staff are available at almost 300 stations, or will travel to the indicated station to help you board, alight or change trains.
- Almost 300 stations are equipped with mobile lifts and some also have electric vehicles.
- At other stations, the respective rail company can help you board or alight.
When boarding and alighting regional trains (RE, RB, IRE) or S-Bahn trains, you can request assistance from the train crew in advance via the Mobility Service Centre.
In order to provide this service, the specified travel connection must be suitable. Stepless access to the platform is particularly important for passengers in wheelchairs. Trains must be equipped with technical boarding aids to allow access at different platform heights.
You can book your ticket yourself conveniently online under "Tickets & offers", and then download it as a PDF or load it into our DB Navigator app.
You can also book the ticket directly via the Mobility Service Centre and inform them about the assistance you require.
You can book your ticket yourself conveniently online under "Tickets & offers", and then download it as a PDF or load it into our DB Navigator app.
You can also book the ticket directly via the Mobility Service Centre and inform them about the assistance you require.
- Monitors, announcements and platform displays provide you with up-to-date information at the station (platform number, delays, etc.).
- Information boards on the platforms and in the station entrance halls provide information about the coach sequence of our trains, as well as departure and arrival timetables, for example.
- Many DB Information counters and travel centres offer inductive hearing systems for hearing aid users
- Many train stations in Germany also have a DB Travel Centre. You can buy your tickets and seat reservations there.
- Feel free to inform them about any assistance you may require. They can also advise you on the available services.
- At bahnhof.de you can search specifically for your required station and see which services and technical facilities are available there.
- Here you can also see whether there is a DB Travel Centre at the station, as well as its opening times.
- You can also use the bahnhof.de to find out about the facilities and services available at each station.
- Lifts that are in operation are also displayed here.