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Lost & found service

Have you lost or found something on the train* or at the station? The Deutsche Bahn lost & found service can help. You can contact us in various ways.

Information about lost property enquiries

Please note the following when submitting your loss report:

  • Please submit only one loss report
  • Describe your object as precisely as possible.
  • Check the suggested items displayed. If your lost item is displayed, please follow the instructions.
  • As soon as your item has been found, we will let you know.
  • Please note that there is a handling fee for collecting or sending a lost item.
  • If you are travelling on international trains, please also submit a lost property enquiry to the partner rail company (please refer to the question in the FAQ).

Reporting your loss online

Report your loss online (for items worth more than EUR 15) and find out whether your lost item has been found.

Report loss

Our service staff at the stations will be happy to help. You can also report your loss to DB Information.

Lost property offices and opening hours (in German)

Note on lost property found on trains

*Please note: We only accept loss reports regarding property lost on trains operated by rail companies for whom we provide lost property management services. You can find a list of these rail companies under the frequently asked question: "For which trains is the lost & found service responsible?"

For the finder

According to Section 978 (1) of the German Civil Code (Bürgerliches Gesetzbuch BGB), the finder is obliged to hand over the found item without delay.

If you have found an item on the train or in the station area, you can hand it in to our staff. It is essential that you also ask our staff to confirm that the item has been handed in.

When an item of lost property is returned to the rightful owner, we are obliged to inform the finder of the owner’s name and address so that the finder can assert their claims for a finder's reward against the owner.

The finder is entitled to a finder's reward according to Section 978 et seq. BGB.
A claim to a finder's reward is subject to the following conditions:

  • The item has a value of at least EUR 50
  • The finder is not an employee of DB AG, or a subsidiary or contracting company thereof
  • The finder has not waived the finder's reward in advance

If the found item cannot be returned to its owner, the finder can claim their finder's reward from DB InfraGO AG following a period of three years after the auction date. The claim to a finder's reward expires six years after the auction date.

The finder's reward is equal to 2.5% of the item’s value if it is worth between EUR 50 and EUR 500, and 1.5% if it is worth more than EUR 500.