Frequently asked questions about "General questions"
The performance of services such as location, map and camera functions is much better in mobile apps, which is why we are focusing on the integration of sharing services in the DB Navigator app.
To display only certain means of transport available, first select the station you need. Then tap on the symbol for your chosen means of transport under "Public transport" (e.g. on the S-Bahn symbol).
Scooters from Dott and Voi as well as bikes from Call a Bike, Dott and Voi can currently be selected in the DB Navigator app.
To see where bikes and scooters are available in the DB Navigator app, tap on the "Nearby" menu item and select the "Bikes" or "Scooters" view.
The scooter number should be easy to find near the handlebars with the QR code.
Currently, only bikes and scooters from the sharing provider Dott can be booked directly in the DB Navigator app. However, we are constantly expanding our range of providers.
If you are experiencing technical problems when renting a bike or scooter, or if you have any further questions regarding the rental of a bike or scooter, please contact the service provider directly.
No, to log in to the sharing provider's app, you will need a separate account from the provider and the corresponding login details.
The providers offering shared bike and scooter services all have their own business regions; the availability of sharing services is dependent on what they offer.
DB is interested in entering into further partnerships with such providers. We are, however, currently unable to provide any specific information on when additional services may be available.
If you have tapped on a bike or scooter on the map to select it, further information on it will be displayed on a new page. On this page, you will find the symbol of a person on the right-hand side of the map. You can use this symbol to display the walking route from your current location to the rental vehicle.
The walking route to a bike or scooter can only be displayed if the distance walking from your location to the vehicle is no more than five kilometres.
No. Bookings of sharing services that are made entirely via the DB Navigator app are only displayed in DB Navigator.
You must be at least 18 years old to use sharing services in the DB Navigator app.
Completed rentals of bikes and scooters that you have booked directly via the DB Navigator app are not displayed in the "Journeys" section. You will receive an invoice via email after each rental. If you have not received an invoice by email after the rental, please contact the DB customer service.
Currently, only bikes and scooters from the sharing provider Dott can be booked directly in the DB Navigator app. However, we are constantly expanding our range of providers.
If you have any questions about how bikes or scooters work, please contact the sharing provider's customer service.
No. The BahnCard discount cannot be applied to sharing service bookings. It is also not possible to collect BahnBonus points when booking sharing services.