Frequently asked questions about "Dott"
Please report the damage immediately to the customer service of the respective sharing provider, so that the vehicle can be checked quickly and no other users are endangered.
Please find the contact information for the sharing providers available in the DB Navigator app below:
Call a Bike:
Email: info@callabike.de
FAQ/help section: https://www.callabike.de/en/support
Dott:
Email: support@ridedott.com
Tel: +49 (0) 30 466-90493
FAQ/help section: https://help.ridedott.com/en
Voi:
Email: support@voiapp.io
Tel: +49 (0) 800 000-2709
FAQ/help section: https://www.voi.com/help
To rent bikes and scooters from sharing providers in the DB Navigator app, you can use credit cards (Visa, Mastercard and American Express) and PayPal (direct debit mandate).
In order to book sharing services directly in the DB Navigator app, you must set up this digital service the first time you use it. For contractual and technical reasons, you must also authorise a means of payment in your DB customer account for sharing services in advance. You can choose between PayPal and credit card. It may be necessary to set up the means of payment for this again. You can manage the stored means of payment at any time in your DB customer account under "Means of payment".
When booking a bike or scooter in the DB Navigator app, an amount will be temporarily withheld. This will be offset against the amount actually due within a few days after the end of the rental. The billing process may vary depending on the sharing provider and the payment method.
For contractual and technical reasons, you must authorise a means of payment in your DB customer account for sharing services in advance before you can use sharing services in the DB Navigator app. This may result in your credit card being displayed multiple times in your DB customer account. For the purposes of clarity, you should delete the previously saved credit card from your DB customer account. To do so, please proceed as follows:
1. Log in to your DB customer account.
2. Find the credit card under "Means of payment" and delete it
Note: Please note the information on the area of application of your credit card.
In order to be able to use the credit card already stored in your DB customer account for sharing services, you must add it once again for technical reasons and authorise it for sharing services. For the purposes of clarity, you should delete the previously saved credit card from your DB customer account. To do so, please proceed as follows:
1. Log in to your DB customer account.
2. Find the credit card under "Means of payment" and delete it.
You can only manage and delete your PayPal direct debit mandate directly in your PayPal account.
For technical reasons, you cannot use sharing services with your business DB customer account.
To be able to book bikes and scooters in the DB Navigator app, perform the following steps in the app:
1. Log out of your business DB customer account.
2. Log in with your private DB customer account.
3. Select the desired sharing vehicle in the "Nearby" menu area.
4. Follow the next steps to set up the "Sharing services" digital service for the first time.
5. Finalise the booking of the desired vehicle.
Use the FAQ of the sharing provider or contact them directly.
Please check your internet connection first. Please also make sure that the bike or scooter is located in a zone where parking is permitted. If this is the case and you still cannot end the rental, please contact the sharing provider's customer service directly.
You can only end a rental within the operating area of the sharing provider and/or in authorised parking zones. If possible, please return to the operating area or go to an authorised parking zone. If this is not possible, please contact the sharing provider's customer service.
Some sharing providers charge additional parking fees in specific areas (e.g. city centres or restricted zones defined by the sharing provider) to ensure the availability and orderly operation of the vehicles. Details on possible additional costs can be found in the sharing provider's terms of use or directly in the DB Navigator app before finalising the booking. If you have any further questions about the costs charged, please contact the sharing provider's customer service.
You can only end the rental in the authorised parking zones. Please park the vehicle in an authorised parking zone in accordance with the respective terms of use of the sharing service provider. If this is not possible or if an error occurs, please contact the customer service of the sharing service provider.
No. Bookings of sharing services that are made entirely via the DB Navigator app are only displayed in DB Navigator.
Please check whether the voucher code is still valid and whether you have entered the code correctly. Please note that only voucher codes issued by DB specifically for sharing services can be redeemed.
Other voucher codes, e.g. from the sharing providers themselves, which were not issued in cooperation with DB, cannot be redeemed in the DB Navigator app.
If you still have problems entering the voucher code despite checking, please contact DB Customer Service.
No. Voucher codes that have not been issued by DB cannot be redeemed in the DB Navigator app.
The voucher discount will only be applied during the final billing process once the rental has ended, reducing and the invoice amount (price per minute and/or unlock fee) in accordance with the voucher conditions.
Please check the spam folder of your email inbox first. If you cannot find the email there either, please contact the DB customer service.
For all questions relating to billing, pricing, the duration of the ride or individual invoice items, please contact the sharing provider's customer service.
You can only book one bike or scooter at any one time via the DB Navigator app. It is not possible to book multiple sharing vehicles at the same time.
You must be at least 18 years old to use sharing services in the DB Navigator app.
Completed rentals of bikes and scooters that you have booked directly via the DB Navigator app are not displayed in the "Journeys" section. You will receive an invoice via email after each rental. If you have not received an invoice by email after the rental, please contact the DB customer service.
If you have any questions about how bikes or scooters work, please contact the sharing provider's customer service.
No. The BahnCard discount cannot be applied to sharing service bookings. It is also not possible to collect BahnBonus points when booking sharing services.
No. You need a DB customer account in order to book bikes and scooters directly via the DB Navigator app.
To book bikes or scooters in the DB Navigator app, tap on the "Nearby" menu item and select the "Bike" or "Scooter" mode. As soon as the available bikes or scooters are displayed on the map, you can tap on the one you want on the map or select one from the list of results.
You can book bikes and scooters from the sharing provider Dott directly via the DB Navigator app.
If you select vehicles from Call a Bike and Voi, you will be redirected to their respective app if you have already installed it. If you have not yet installed the respective service provider's app, you will be redirected to the Google Play Store or Apple App Store to download it.
LogPay Financial Services GmbH is an established payment service provider in the public transport sector and handles receivables and payment processing for sharing services. For this reason, "LogPay" is shown as the payment service provider on your invoice or account statement. If you have any questions about payment processing, please contact LogPay's customer service