Answers to FAQs
We always want to provide you with easy, convenient and personal access to passenger transport services. That is why we have combined the customer information that was previously stored individually by DB Vertrieb, DB Fernverkehr and DB Regio in the existing customer account, insofar as this is necessary for the provision of the respective services. The customer account provides exactly the stored data you need, depending on the service, offer and channel. The terms of use govern the rights and obligations of the contracting parties, i.e. between the DB passenger transport companies (DB Vertrieb, DB Fernverkehr, DB Regio) and you as a customer. The terms describe the following points:
- What is the purpose of the customer account?
- What are these terms of use for?
- How do you get a customer account?
- What does the customer account offer you?
- What is the availability of the customer account?
- What happens to your data?
- How can you end your participation in the customer account?
- How is liability regulated?
- How are these terms of use changed?
- Which law is applicable and which court has jurisdiction?
You can find answers to these questions directly in the customer account terms of use
You can access the customer account via your preferred channel as usual. This can be the DB Navigator app or the website bahn.de/int.bahn.de.
The customer account remains free of charge and you can cancel your account at any time without notice, as long as no existing contracts prevent this (such as an active BahnCard).
No, you can still use various Deutsche Bahn passenger transport services without a customer account and book tickets on next.bahn/int.bahn.de, for example.
Use of the customer account is only possible with the valid terms of use. If you do not wish to accept the customer account terms of use, you can delete your customer account. If there are still contracts in place, you must wait until their term has ended.
If you no longer log in to your account, we can automatically terminate it after 24 months of inactivity.
You will still be able to use numerous Deutsche Bahn services, such as buying a ticket, without a customer account.
Convenience functions in particular can only be offered if the data required for them is stored, however. These include things like faster booking, which requires the storage of payment data, as well as redeeming vouchers or accessing your BahnBonus loyalty points online.
If you have purchased your BahnCard with a customer account, it is automatically stored in your customer account. Alternatively, you can also add a BahnCard to your customer account at a later date.
Provided you were logged in to the DB Navigator app or bahn.de/int.bahn.de when you purchased your ticket, you can also request a cancellation or refund via your customer account. To do this, access the digital ticket via the booking history ("My last bookings"). More information on refunds and cancellations can be found in our conditions of carriage.
No, your points do not expire. But you will no longer be able to view or redeem your points online. You can of course still use the services via the service centre.