Frequently asked questions about "Booking"
To book bikes or scooters in the DB Navigator app, tap on the "Nearby" menu item and select the "Bikes" or "Scooters" mode. As soon as the available bikes or scooters are displayed on the map, you can tap on the one you want. Then tap on the "Booking" button.
You will then be redirected to the app of the respective sharing provider if you have already installed their app. If you have not yet installed the app of the service provider, you will be redirected to the Google Play Store or Apple App Store to download the app. Once you have registered for or logged in to the provider's app, you can use it to start and end the rental.
Currently, only bikes and scooters from the sharing provider Dott can be booked directly in the DB Navigator app. However, we are constantly expanding our range of providers.
The price for renting a bike or scooter is made up of the basic rate and an activation fee charged by the respective sharing provider; these are taken from the pricing given by the provider in their app.
For technical reasons, you cannot use sharing services with your business DB customer account.
To be able to book bikes and scooters in the DB Navigator app, perform the following steps in the app:
1. Log out of your business DB customer account.
2. Log in with your private DB customer account.
3. Select the desired sharing vehicle in the "Nearby" menu area.
4. Follow the next steps to set up the "Sharing services" digital service for the first time.
5. Finalise the booking of the desired vehicle.
Use the FAQ of the sharing provider or contact them directly.
Please check your internet connection first. Please also make sure that the bike or scooter is located in a zone where parking is permitted. If this is the case and you still cannot end the rental, please contact the sharing provider's customer service directly.
You can only end a rental within the operating area of the sharing provider and/or in authorised parking zones. If possible, please return to the operating area or go to an authorised parking zone. If this is not possible, please contact the sharing provider's customer service.
Some sharing providers charge additional parking fees in specific areas (e.g. city centres or restricted zones defined by the sharing provider) to ensure the availability and orderly operation of the vehicles. Details on possible additional costs can be found in the sharing provider's terms of use or directly in the DB Navigator app before finalising the booking. If you have any further questions about the costs charged, please contact the sharing provider's customer service.
You can only end the rental in the authorised parking zones. Please park the vehicle in an authorised parking zone in accordance with the respective terms of use of the sharing service provider. If this is not possible or if an error occurs, please contact the customer service of the sharing service provider.
Please check whether the voucher code is still valid and whether you have entered the code correctly. Please note that only voucher codes issued by DB specifically for sharing services can be redeemed.
Other voucher codes, e.g. from the sharing providers themselves, which were not issued in cooperation with DB, cannot be redeemed in the DB Navigator app.
If you still have problems entering the voucher code despite checking, please contact DB Customer Service.
No. Voucher codes that have not been issued by DB cannot be redeemed in the DB Navigator app.
The voucher discount will only be applied during the final billing process once the rental has ended, reducing and the invoice amount (price per minute and/or unlock fee) in accordance with the voucher conditions.
You can only book one bike or scooter at any one time via the DB Navigator app. It is not possible to book multiple sharing vehicles at the same time.
Currently, only bikes and scooters from the sharing provider Dott can be booked directly in the DB Navigator app. However, we are constantly expanding our range of providers.
No. You need a DB customer account in order to book bikes and scooters directly via the DB Navigator app.
To book bikes or scooters in the DB Navigator app, tap on the "Nearby" menu item and select the "Bike" or "Scooter" mode. As soon as the available bikes or scooters are displayed on the map, you can tap on the one you want on the map or select one from the list of results.
You can book bikes and scooters from the sharing provider Dott directly via the DB Navigator app.
If you select vehicles from Call a Bike and Voi, you will be redirected to their respective app if you have already installed it. If you have not yet installed the respective service provider's app, you will be redirected to the Google Play Store or Apple App Store to download it.