Frequently asked questions about login and registration for your private customer account

Go to the Forgot login details page. Enter the e-mail address you used to register.

You will receive an e-mail with a link to reset your login details. Click on the link and change your password. You will then be able to access your customer account again and can view your user name under "Login & security".

If your account has not been used within the last 24 months, your customer data will have been automatically deleted. In this case, please register again.

Verifying your e-mail address helps keep your Deutsche Bahn account secure and ensures that only users who actually have access to the specified e-mail address can register. You will need this specific e-mail address to manage your login account. Booking confirmations and PDF tickets will also be sent to this e-mail address.

1. Log in with your e-mail address and password.
2. You will find an e-mail with the subject "Confirmation code" in your inbox.
3. Enter the 6-digit confirmation code from the e-mail in the entry field on the "Confirm e-mail address" page on bahn.de or in the DB Navigator app and complete the registration.

If you do not find a new e-mail with the subject "Confirmation code", please wait a few minutes, as the sending may be delayed.

If you have not received an e-mail with the confirmation code, please check the spam folder in your inbox. Add the sender address to the list of accepted senders to avoid Deutsche Bahn e-mails being classified as spam in the future.

If you have not received an e-mail, check whether the e-mail address you entered in the login is correct. You can correct the e-mail address.

You can generate a new confirmation code beneath the code entry field. Only the most recently generated code is valid.

If the confirmation code is no longer valid, please generate a new one.

Log in to your customer account with your user name and password. You can easily change your user name in the "Login & security" area:

• int.bahn.de: Go to Account Manager > Username > Change
• DB Navigator: Profile > Login & Security > Change password > Change

Your user name is also your contact e-mail address. We will use this e-mail address in the future to contact you and send the services you have booked (e.g. tickets).

Log in to your DB customer account with your user name and password.

Click on "Manage customer account" and then go to the "Login & security" area. Here you can access the Account Manager, where you can change your login data.

If you would like to change your user name, click here: How can I change my user name? 

Have you forgotten your old password? Here you will find instructions on how to reset your password: I have forgotten my password

You can update your e-mail address in your customer account in the "Login & security" area:

• int.bahn.de: Go to Account Manager > Username > Change
• DB Navigator: Profile > Login & Security > Change password > Change 

This e-mail address will be used for both login and bookings. We will use this e-mail address to contact you and send all booked services like tickets.

Please note that you can no longer use different e-mail addresses. Your new user name must correspond to the contact e-mail address you wish to use. It is not possible to change the e-mail address in the "Personal details" section. If you already use the desired e-mail address as a contact, you can also specify this as the user name.

The temporary blocking of accounts in the event of multiple failed login attempts is a precautionary security measure. Your access will be automatically reactivated after approx. 30 minutes. Our staff are unable to unblock your account manually.

If your account has not been reactivated yet, we can only recommend that you wait a little longer.

You can delete your customer account at any time as long as there are no outstanding orders (bookings and tickets) or ongoing contracts (e.g. BahnCard subscription).

To delete your customer account, please log in with your user name and password, and follow these steps:

DB Navigator:

1. Go to "Profile" and then "Login & security".
2. Select the option "Delete customer account".
3. Follow the instructions for deletion.

Bahn.de:

1. Click on "Manage customer account" and go to "Personal details".
2. Select the "Delete account" option at the bottom.
3. Follow the instructions for deletion.

We send a link to reset your password to the e-mail address you have provided. If you actively use several e-mail addresses, check the inbox for each of these.

If you have not received an e-mail with the link to reset your password, please make sure that the e-mail has not been filtered out as spam. Add the sender address to the list of accepted senders to prevent e-mails from us being sent to the spam folder in future.

If necessary, you can have another e-mail sent to reset your login data: Reset password

To protect your account as best as possible from unauthorised access, you should use a password that is as secure as possible.

Your password must comply with the following rules:

• At least 12 characters long
• Contains at least one capital letter
• Contains at least one lower case letter
• Contains at least one number
• Contains at least one special character
• Is not your e-mail address
• May be a maximum of 128 characters long

Further tips for a good password

Your password must not be easy to guess. Therefore, it should not have any components that can be obtained from public sources (social media, phone book, member lists), such as your name, the names of your children or your date of birth. Ideally, do not use words that are in a dictionary. Avoid common combinations such as 1234 or abcd.

You can also use a service to check whether passwords for your e-mail address have already been made public as a result of data theft (e.g. on haveibeenpwned.com). Attackers try out these passwords automatically on many websites. That is why it is particularly important to not use a password that you already use for another service, even if this is annoying. Of course, only you should know this password. Do not share it.

How am I supposed to remember that?

Here we have two tips for you:

1. To help you remember a complicated password, try the following memory trick. Think of a sentence. Then take the first letter of each word in this sentence (keeping upper and lower case) and include special characters or numbers. A "to" could therefore become a 2, an "and" could become an "&", and so on.
2. If you find it too cumbersome to memorise a password like this for every website, then use a password manager. This is an app or program that you can use to create and manage secure passwords. The most important functions are already available as free software (e.g. Keepass). Commercial providers also offer additional functions. Major consumer or computer magazines often provide a good overview of these.

Please log in with your user name and password, and go to the "Personal details" or "Means of payment" sections. Please follow the instructions there to add or change your data.

In this case, you can register for a customer account with your BahnCard number.

Simply register here.

To the step-by-step instructions (in German).

If you already participate in the BahnBonus programme, please indicate this when registering. Please use the link "Register with BahnCard or BahnBonus", which you will find above the "Register" button.

Then log in to your personal BahnBonus area. Please enter your BahnBonus number (this can be found on your BahnBonus Card - 16 digits, 708x xxxx), as well as your date of birth and a PIN, so that we can verify your identity as a BahnBonus participant.

Do you not have a PIN?

If you do not have a PIN, you can request a new one directly on this page. We will send the PIN to the e-mail address you provided when you registered for BahnBonus. If you did not enter an e-mail address when you registered for BahnBonus, you will receive your PIN by post.

A passkey is a modern and secure login method. It replaces the password. You log in to your DB customer account with an end device such as your smartphone or laptop using biometric data such as fingerprints or facial recognition. Alternatively, you can also use a PIN.

Passkeys let you log in easily and securely. You use your fingerprint, facial recognition or your device PIN instead of a password. If a device is lost, your DB customer account remains secure and you can restore access. You can still log in with your e-mail address and password.

You can use passkeys on devices with the latest versions of most browsers like Chrome, Safari, Edge and Firefox. Passkeys are supported by iOS, MacOS, Android and Windows.

• Log in to your DB customer account with your e-mail address and password.
• Go to the "Login & security" section and open the Account Manager.
• Under "Alternative login methods", select the option to add a passkey for your device.

Your device will guide you through the next steps for setting up.

• When logging in, select "Login with passkey".
• Confirm the login on your device – for example by fingerprint, facial recognition or PIN.
• You are now logged in.

Yes. Many modern password managers support passkeys and synchronise them between your devices.

Yes. You can log in to your DB customer account at any time using your e-mail address and password.

You can manage and delete passkeys for each device in your DB customer account in the Account Manager under "Login & security".

• Check whether your device and browser support passkeys, and whether you are connected to your cloud.
• If it still does not work, you can log in to your DB customer account as usual using your e-mail address and password.

If you synchronise your devices with your cloud, you still have access to your passkeys. You can remove lost devices from your DB customer account at any time in the Account Manager under "Login & security".