Frequently asked questions about "Chatbot Kiana"
Yes, an AI-powered chatbot called Kiana is currently being tested on (int.)bahn.de. Some registered customers are randomly shown Kiana and can ask the chatbot questions.
Kiana provides information about Deutsche Bahn's offers and services. With the AI chatbot, you can search for connections, get real-time information on timetable changes, request travel times, ask questions about stations, opening hours or local services, and receive information such as accessibility and the Deutschland-Ticket.
The functions are being specifically developed and optimized during the test phase.
If you are logged in with your DB customer account but Kiana is not shown to you under 'Help & Contact', you are not currently part of the test group.
The AI-powered chatbot Kiana on bahn.de supports you with questions about Deutsche Bahn. This includes, among other things, travel information and timetable information, real-time information about trains, information about stations, as well as answers to frequently asked questions about Deutsche Bahn services.
Currently, Kiana is in a test phase. Therefore, the AI chatbot cannot yet handle all requests. Kiana currently has no access to your DB customer account and therefore no information about your bookings. Kiana cannot process requests regarding your booked tickets or orders, such as rebookings or cancellations, but can only provide general information.
If Kiana cannot solve your request, the AI chatbot refers you to suitable contact forms or service numbers of Deutsche Bahn customer service.
Since Kiana is an AI-powered chatbot, incorrect or incomplete answers may occasionally occur. The information provided is therefore intended as guidance and does not constitute legally binding information. The functions of Kiana are continuously developed and optimized during the test phase.
No. Kiana is an AI-based chatbot that provides automated answers to your questions. Direct communication with or forwarding to Deutsche Bahn customer service staff is not possible through Kiana.
If your request requires personal review or processing by Deutsche Bahn customer service, Kiana will refer you to the appropriate contact options, such as a contact form or a phone number.
No. Kiana is currently not available to users with a business DB customer account on (int.)bahn.de.
The AI chatbot is currently in a testing phase and is only accessible to logged-in customers with a private DB customer account on (int.)bahn.de.