For which concerns does the chatbot Kiana on (int.)bahn.de provide assistance?

The AI-powered chatbot Kiana on bahn.de supports you with questions about Deutsche Bahn. This includes, among other things, travel information and timetable information, real-time information about trains, information about stations, as well as answers to frequently asked questions about Deutsche Bahn services.

Currently, Kiana is in a test phase. Therefore, the AI chatbot cannot yet handle all requests. Kiana currently has no access to your DB customer account and therefore no information about your bookings. Kiana cannot process requests regarding your booked tickets or orders, such as rebookings or cancellations, but can only provide general information.

If Kiana cannot solve your request, the AI chatbot refers you to suitable contact forms or service numbers of Deutsche Bahn customer service.

Since Kiana is an AI-powered chatbot, incorrect or incomplete answers may occasionally occur. The information provided is therefore intended as guidance and does not constitute legally binding information. The functions of Kiana are continuously developed and optimized during the test phase.