Is there a chatbot on (int.)bahn.de?

Yes, an AI-powered chatbot called Kiana is currently being tested on (int.)bahn.de. Some registered customers are randomly shown Kiana and can ask the chatbot questions.

Kiana provides information about Deutsche Bahn's offers and services. With the AI chatbot, you can search for connections, get real-time information on timetable changes, request travel times, ask questions about stations, opening hours or local services, and receive information such as accessibility and the Deutschland-Ticket.

The functions are being specifically developed and optimized during the test phase.

If you are logged in with your DB customer account but Kiana is not shown to you under 'Help & Contact', you are not currently part of the test group.