Frequently asked questions about "Exchange and cancellation"

Instant cancellations are not available for BahnCards.

This does not affect the right of cancellation that applies our BahnCard 25 and 50 offerings. 

You can cancel your ticket depending on the applying conditions of your booked ticket. An exchange is not possible.

Provided you were logged in to the DB Navigator app or bahn.de/int.bahn.de when you purchased your ticket, you can also request a cancellation or refund via your customer account. To do this, access the digital ticket via the booking history ("My last bookings"). More information on refunds and cancellations can be found in our conditions of carriage.