Frequently asked questions about "Call a Bike"
Currently, only bikes and scooters from the sharing provider Dott can be booked directly in the DB Navigator app. However, we are constantly expanding our range of providers.
Please report the damage immediately to the customer service of the respective sharing provider, so that the vehicle can be checked quickly and no other users are endangered.
Please find the contact information for the sharing providers available in the DB Navigator app below:
Call a Bike:
Email: info@callabike.de
FAQ/help section: https://www.callabike.de/en/support
Dott:
Email: support@ridedott.com
Tel: +49 (0) 30 466-90493
FAQ/help section: https://help.ridedott.com/en
Voi:
Email: support@voiapp.io
Tel: +49 (0) 800 000-2709
FAQ/help section: https://www.voi.com/help
Use the FAQ of the sharing provider or contact them directly.
You must be at least 18 years old to use sharing services in the DB Navigator app.
Currently, only bikes and scooters from the sharing provider Dott can be booked directly in the DB Navigator app. However, we are constantly expanding our range of providers.
If you have any questions about how bikes or scooters work, please contact the sharing provider's customer service.
No. The BahnCard discount cannot be applied to sharing service bookings. It is also not possible to collect BahnBonus points when booking sharing services.
To book bikes or scooters in the DB Navigator app, tap on the "Nearby" menu item and select the "Bike" or "Scooter" mode. As soon as the available bikes or scooters are displayed on the map, you can tap on the one you want on the map or select one from the list of results.
You can book bikes and scooters from the sharing provider Dott directly via the DB Navigator app.
If you select vehicles from Call a Bike and Voi, you will be redirected to their respective app if you have already installed it. If you have not yet installed the respective service provider's app, you will be redirected to the Google Play Store or Apple App Store to download it.