Frequently asked questions about "Technical issues"

If your mobile phone ticket is no longer displayed, you can add the travelcard again at any time under "Travel" using the travelcard number from your activation email.

Please note: If you order a new travelcard, you will incur additional costs for the new travelcard contract.

From the new version (from 24.1) of DB Navigator, you will only see the mobile phone ticket for the currently valid month. The validity period on the mobile phone ticket is automatically updated at the change of month on the existing ticket. No additional ticket is displayed for the following month.

The message "Tickets up to [date] are already on your device" means that the update for the new month will take place automatically on the first of the month.

There may be a delay before the period is updated in the ticket preview under "Travel". Please open the ticket so that the QR code is visible. The current period is displayed on the ticket. This display is relevant for use and control.

In the DB Navigator app, tap the 'Travel' section at the bottom of the screen. You can then add the ticket via the plus icon in the top right-hand corner, using the booking reference and the surname of the passenger.

If you're logged in to the app, your ticket will be automatically loaded into DB Navigator once you’ve made your booking. If you encounter any problems, refresh the page in the app by pulling down.