Frequently asked questions about "Exchange and cancellation"

You can cancel your Deutschland-Ticket subscription by the 10th of each month to the end of the calendar month. The best way to do this is to use our Aboportal (subscription portal) or the "Cancel subscription" function in the DB Navigator below your mobile phone ticket.

Unfortunately not. However, you can cancel your subscription yourself at any time in the "Aboportal" or in your mobile phone ticket. Alternatively, you can use our cancellation form to cancel at the earliest possible date. Please note the standard notice period. A Deutschland-Ticket subscription can be cancelled up to the 10th calendar day of a month with effect from the end of that month.

Exchanges and refunds of the Deutschland-Ticket are possible free of charge before the first day of validity of the ticket and are excluded thereafter.

You can cancel the Deutschland-Ticket by the 10th of a month to the end of the calendar month.