Advantages
- Travel from Cologne via Brussels to London in around 5:30 hours with the ICE and Eurostar.
- Travel from Cologne to Paris in around 3:30 hours.
- Choose between three different classes.
Questions and answers
- Travel classes: Eurostar Standard, Eurostar Plus, Eurostar Premier
- Exchange possible free of charge up to one hour before departure, or up to two days after departure with Premier
- Boarding guarantee and exclusive access to refurbished lounges for Eurostar Premier
- Upgraded on-board catering in all travel classes
- Further information at Eurostar.com
- Travelling to or from London requires additional passenger data ("Advance Passenger Information"). The ticket will only be issued after this additional data has been entered. Further information is available on the Eurostar website.
- When travelling by Eurostar to or from London, you must check in at the station. Check-in times vary depending on the station. You will find these on your ticket.
- Please observe the current entry requirements for Great Britain and for the countries you are travelling through.
- Boarding: if travelling on TGV and ICE trains in France, please board at least two minutes before departure. This is the only way the trains can depart on time. It is also the only way you are guaranteed to get on and travel.
- Luggage tags: you must label your luggage with a luggage tag bearing your name. This is compulsory on all trains to and in France. Luggage tags are required for all items of luggage that you store in luggage racks at the end of the carriage, or above and between the seats. This regulation does not apply to your personal items, such as your hand luggage
Assistance dogs can travel free of charge. However, you must book a ticket directly via Eurostar at least 24 hours before departure.
Cancellation: if you purchased your ticket at a DB Travel Centre, please contact them. If you booked online and have a 12-digit order number, you can cancel your ticket directly on bahn.de via "My Trips".
Exchange: visit eurostar.com "Manage your booking" and have the 6-digit PNR ready.
An Interrail Pass can be worthwhile for multiple trips. With the Interrail One Country Pass, you can flexibly use trains in a selected country during your chosen travel period.
Will you be traveling in several countries? In this case, the Interrail Global Pass is often a good choice, as it can be used in a total of 33 European countries. Within 2 days of validity you may also use the pass in your country of residence.
Please note: For some trains that require reservations, you need to pay an additional fee. More information about this can be found here.
If you bought your Eurostar ticket online from DB and are informed before departure that the train you booked has been cancelled, you can cancel your ticket yourself free of charge up to 3 months after the scheduled departure time via ‘My Journeys’ on bahn.de.
If you bought your Eurostar ticket at a DB Travel Centre, please contact them.
If you do not wish to claim a free refund, you can rebook your ticket free of charge up to 3 months after the scheduled departure time on the Eurostar website under ‘Manage your booking’.