Eurostar connections to and from Cologne, Brussels, Paris, Amsterdam and London

• Travel classes: Eurostar Standard, Eurostar Plus, Eurostar Premier
• Exchange possible free of charge up to one hour before departure, or up to two days after departure with Premier
• Boarding guarantee and exclusive access to refurbished lounges for Eurostar Premier
• Upgraded on-board catering in all travel classes
• Further information at Eurostar.com

• Travelling to or from London requires additional passenger data ("Advance Passenger Information"). The ticket will only be issued after this additional data has been entered. Further information is available on the Eurostar website.
• When travelling by Eurostar to or from London, you must check in at the station. Check-in times vary depending on the station. You will find these on your ticket.
• Please observe the current entry requirements for Great Britain and for the countries you are travelling through.

• Boarding: if travelling on TGV and ICE trains in France, please board at least two minutes before departure. This is the only way the trains can depart on time. It is also the only way you are guaranteed to get on and travel.
• Luggage tags: you must label your luggage with a luggage tag bearing your name. This is compulsory on all trains to and in France. Luggage tags are required for all items of luggage that you store in luggage racks at the end of the carriage, or above and between the seats. This regulation does not apply to your personal items, such as your hand luggage

Assistance dogs can travel free of charge. However, you must book a ticket directly via Eurostar at least 24 hours before departure.

Cancellation: if you purchased your ticket at a DB Travel Centre, please contact them. If you booked online and have a 12-digit order number, you can cancel your ticket directly on bahn.de via "My Trips".
Exchange: visit eurostar.com "Manage your booking" and have the 6-digit PNR ready.