My booked Eurostar train has been cancelled – what options do I have?

If you bought your Eurostar ticket online from DB and are informed before departure that the train you booked has been cancelled, you can cancel your ticket yourself free of charge up to 3 months after the scheduled departure time via ‘My Journeys’ on bahn.de.

If you purchased your Eurostar ticket at a DB Travel Center, please contact the Travel Center directly. Online refunds are not available in this case.

If you would like to rebook your ticket instead, you can do so free of charge on the Eurostar website under “Manage Booking” up to 3 months after the scheduled departure date.