Frequently asked questions about "Passkey"

A passkey is a modern and secure login method. It replaces the password. You log in to your DB customer account with an end device such as your smartphone or laptop using biometric data such as fingerprints or facial recognition. Alternatively, you can also use a PIN.

Passkeys let you log in easily and securely. You use your fingerprint, facial recognition or your device PIN instead of a password. If a device is lost, your DB customer account remains secure and you can restore access. You can still log in with your e-mail address and password.

You can use passkeys on devices with the latest versions of most browsers like Chrome, Safari, Edge and Firefox. Passkeys are supported by iOS, MacOS, Android and Windows.

• Log in to your DB customer account with your e-mail address and password.
• Go to the "Login & security" section and open the Account Manager.
• Under "Alternative login methods", select the option to add a passkey for your device.

Your device will guide you through the next steps for setting up.

• When logging in, select "Login with passkey".
• Confirm the login on your device – for example by fingerprint, facial recognition or PIN.
• You are now logged in.

Yes. Many modern password managers support passkeys and synchronise them between your devices.

Yes. You can log in to your DB customer account at any time using your e-mail address and password.

You can manage and delete passkeys for each device in your DB customer account in the Account Manager under "Login & security".

• Check whether your device and browser support passkeys, and whether you are connected to your cloud.
• If it still does not work, you can log in to your DB customer account as usual using your e-mail address and password.

If you synchronise your devices with your cloud, you still have access to your passkeys. You can remove lost devices from your DB customer account at any time in the Account Manager under "Login & security".