Frequently asked questions about "Voucher"

Please check whether the voucher code is still valid and whether you have entered the code correctly. Please note that only voucher codes issued by DB specifically for sharing services can be redeemed.
Other voucher codes, e.g. from the sharing providers themselves, which were not issued in cooperation with DB, cannot be redeemed in the DB Navigator app.

If you still have problems entering the voucher code despite checking, please contact DB Customer Service.

No. Voucher codes that have not been issued by DB cannot be redeemed in the DB Navigator app. 

The voucher discount will only be applied during the final billing process once the rental has ended, reducing and the invoice amount (price per minute and/or unlock fee) in accordance with the voucher conditions.