Frequently asked questions about "Invoice"

Please check the spam folder of your email inbox first. If you cannot find the email there either, please contact the DB customer service.

For all questions relating to billing, pricing, the duration of the ride or individual invoice items, please contact the sharing provider's customer service.
 

Completed rentals of bikes and scooters that you have booked directly via the DB Navigator app are not displayed in the "Journeys" section. You will receive an invoice via email after each rental. If you have not received an invoice by email after  the rental, please contact the DB customer service.

LogPay Financial Services GmbH is an established payment service provider in the public transport sector and handles receivables and payment processing for sharing services. For this reason, "LogPay" is shown as the payment service provider on your invoice or account statement. If you have any questions about payment processing, please contact LogPay's customer service