Frequently asked questions about "Bolt"

To book bikes or scooters in the DB Navigator app, tap on the "Nearby" menu section and then select either the "Bike" or "Scooter" mode. Once bikes or scooters are displayed on the map, you can tap on a specific bike or scooter. Bookings for vehicles from the sharing providers Dott and Call a Bike can be completed directly within the DB Navigator app.

If you select vehicles from Bolt or Voi, you will be redirected to the app of the respective sharing provider if you already have it installed. If you have not yet installed the provider’s app, you will be directed to download it from the Google Play Store or App Store.

Currently, only vehicles from the sharing providers Dott and Call a Bike can be booked directly in the DB Navigator app. However, we are continuously expanding our range of available options.

Please find the contact information for the sharing providers available in the DB Navigator app below:

Call a Bike: 

Contact form: https://www.callabike.de/en/contact-maas
Report damage: https://www.callabike.de/webviews/en/report-damage
FAQ/help section: https://www.callabike.de/en/support-maas 

Dott:
Email: support@ridedott.com
Tel: +49 (0) 30 466-90493
FAQ/help section: https://help.ridedott.com/en

Voi:
Email: support@voiapp.io
Tel: +49 (0) 800 000-2709
FAQ/help section: https://www.voi.com/help

Bolt:
E-Mail: germany@bolt.eu
Telefon: +4930568373989
FAQ/Hilfebereich: https://bolt.eu/de-de/support/sections/360001770654/