+49 30 65212888
(charges depend on provider)
You can reach us from Monday to Friday, 6:00 am to 10:00 pm, and on Saturdays, Sundays and public holidays from 8:00 am to 8:00 pm.
Call this number to arrange for assistance with boarding, changing or alighting from trains when travelling on local, regional and long-distance transport. We will also be happy to advise you on accessibility at the stations, suitable train connections, the sale of tickets and the reservation of wheelchair spaces and seats.
Please request assistance at least 24 hours before you need it for journeys within Germany, and at least 36 hours in advance for journeys abroad.