How do I know if my order can be accepted?

After you have placed your order, you will first receive a message that your order has been sent to the staff. Close the information box and wait for an update on your order on the overview page.

Keep the ICE Portal open in your browser until a message appears telling you that your order is being prepared. You can use the other services on the ICE Portal or visit other internet pages in a separate browser window while you are waiting for confirmation. You can retrieve your order summary at any time during this period.