If the request button for passenger rights is not displayed for an order, the following possible explanations exist:

• The travel date for the booking is in the future, so no passenger rights can be claimed yet. As soon as the validity date of the booking is reached, the button will appear and you can claim your passenger rights.
• You have already applied for compensation for this booking. It is therefore not possible to apply again.
• Your ticket has been cancelled, therefore no passenger rights can be applied for.

The application deadline has been exceeded. You can assert claims up to 1 year after the expiry of the period of validity of the associated ticket at the latest. After this period has expired, you can no longer apply for compensation.