How are train cancellations or delays compensated?
If you are travelling with your Deutschland-Ticket and arrive at your destination at least 60 minutes late due to a local train being delayed or cancelled, you are entitled to compensation of EUR 1.50 per case. Please note, however, that compensation amounts below EUR 4 will not be paid out due to a statutory de minimis threshold. However, you can submit several compensation requests together to the Deutsche Bahn passenger rights service centre or the passenger rights department of the rail transport company you use during the term of your Deutschland-Ticket, and receive compensation from them. A maximum of 25% of the value of your Deutschland-Ticket will be compensated.