How can I cancel my flexible fare Europe ticket?

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Accepted Answer

For bookings up to and including December 14, 2024: You can cancel your ticket free of charge up to one day before the day of validity. From the first day of validity, you will pay EUR 19 for the cancellation. You can cancel a flexible fare ticket up to 1 month after the period of validity. For bookings from December 15, 2024: Up to 8 days before the 1st day of validity of the outward journey: You can exchange or cancel Flexpreis tickets free of charge. 7 to 1 day before the 1st day of validity of the outward journey: We charge a fee of 10 euros per ticket for exchanges or refunds. From the 1st day of validity of the outward journey: We charge a fee of 30 euros per ticket for exchange or refund. You can cancel a Flexpreis ticket up to 1 month after the end of the period of validity. Irrespective of the collective labour agreement conditions: You can cancel your digital ticket free of charge within a period of 3 hours (180 minutes) after purchase, regardless of the specific offer's terms and conditions. Payment will be refunded in full.