My train within Great Britain was delayed/cancelled. Where can I find information about passenger rights for a National Rail ticket?

Please contact only the operator of the delayed/cancelled train. You can find an overview with the relevant contact details at www.nationalrail.co.uk. 

Please also contact the train operator directly for all other service enquiries relating to your train journey (complaints, praise, criticism, etc.). 

Please note: Please do not submit your National Rail ticket to the Passenger Rights Service Centre using the DB passenger rights claim form to request compensation/a refund. As DB has no corresponding agreements with the operators in Great Britain, the Service Centre cannot process these claims, and submitting one would delay the process.