I did not receive a ticket and have been asked to collect it from a ticket machine. What does this mean?

For some routes, the ticket cannot be issued as an online ticket. This may be because the ticket barriers for entering or leaving the platform do not have barcode readers. In such cases, you will receive a booking reference that you can use to collect a physical ticket.

In Great Britain, go to a National Rail ticket machine or ticket office and enter your booking reference. Then use a valid debit or credit card to confirm collection. This is only required to confirm collection. Your debit or credit card will not be charged again. Take your printed ticket from the machine. Please make sure you collect your ticket in good time before your journey.

Please note: National Rail paper tickets that have already been collected cannot simply be reissued. If you lose your physical ticket, you will need to purchase a new one.